topic Re: web portal freezes when i try to access mode in Arlo Essential Wire-Free Cameras

Essential browser mode control

LitleJoe — Tue, 09 Aug 2022 16:07:50 GMT

I got two essential cameras in use. I set up the scheduling from my web browser when I first put them online and it worked fine. But now when I click on MODE I can't click on the camera to make any changes from my browser. I have other cameras (Arlo pro and pro2) and those work fine. What changed? It says in the help section :

"The following instructions are the same if you're logged in to your Arlo account using the Android app, iOS app, or web browser."

Web browser DOES NOT WORK for the mode control.

HELP!

Joey

web portal freezes when i try to access mode

Johndjohn — Sat, 06 Aug 2022 21:46:05 GMT

web portal freezes when i try to access mode button . windows 10 microsoft edge

Re: web portal freezes when i try to access mode

Dannybear — Sun, 07 Aug 2022 08:24:54 GMT

Can you try using private window in edge to see if it works.

Re: Essential browser mode control

Dannybear — Tue, 09 Aug 2022 23:42:30 GMT

Will it work for incognito or private window in the browser?

Re: Essential browser mode control

LitleJoe — Wed, 10 Aug 2022 03:06:21 GMT

No, I tried private window and still doesn't work. I use Firefox and this is the first time I had any trouble.

Re: Essential browser mode control

Dannybear — Wed, 10 Aug 2022 22:52:24 GMT

I checked my Firefox browser and can access the mode page without issue.
While this could be a regional server issue with arlo it may point to an account issue that needs resetting.
If you have a subscription you can contact arlo support via the app settings page.

Re: Essential browser mode control

RegularJoe — Thu, 11 Aug 2022 02:55:32 GMT

My desktop can't access "mode", either.

I can only do it on my phone.

It's been like this for about 2 weeks now, it seems like.

Re: Essential browser mode control

RegularJoe — Thu, 11 Aug 2022 02:58:09 GMT

I can't edit my previous post to add this picture...

Re: Essential browser mode control

LitleJoe — Thu, 11 Aug 2022 03:27:27 GMT

Good to know I am not the only one.

Re: web portal freezes when i try to access mode

RegularJoe — Thu, 11 Aug 2022 12:11:59 GMT

I can't access the MODE function from my desktop or laptop, either one, just the phone app.

There are 2 other users, besides me, that have made posts about the same issue.

Re: Essential browser mode control

RegularJoe — Thu, 11 Aug 2022 12:14:21 GMT

If you scroll through the other posts in this particular forum, you'll see that there are 3 of us having the exact same problem.

Re: Essential browser mode control

LitleJoe — Thu, 11 Aug 2022 14:13:45 GMT

I remember seeing at one other but I haven't seen a solution. I will dig deeper. If I find a solution I will post it here.

Re: web portal freezes when i try to access mode

Dannybear — Thu, 11 Aug 2022 22:21:38 GMT

When using edge browser I don’t get a lock up when accessing mode page. That said I have my cameras attached to a base station rather than connected to the wifi.
This could explain why I don’t have the issue.

Re: Essential browser mode control

Dannybear — Thu, 11 Aug 2022 22:55:01 GMT

I mentioned previously that I have working access to mode page in browser but realise that my cameras are attached to a Base station. This could be why not everyone is getting the issue.

Re: Essential browser mode control

ShayneS — Thu, 11 Aug 2022 23:37:01 GMT

Are the affected users connected directly the router or base station?

@LitleJoe which cameras so you experience this issue with? I see you have 4 essential cameras.

Re: Essential browser mode control

RegularJoe — Fri, 12 Aug 2022 02:31:21 GMT

I myself have the essential spotlight type.

I'm connected to wifi, not a hub.

I contacted Arlo Support this morning and told them that there were 3 of us experiencing the same issue.

Re: Essential browser mode control

LitleJoe — Fri, 12 Aug 2022 03:23:27 GMT

The ones in question are not connected to a hub. When I first installed the two that are on wifi i was able to use my browser to finish setting it up. I mainly setup the scheduling from my browser but now I can't access the MODE from computer. I can access it from the phone app, but i like using the PC better.

Joey

Re: Essential browser mode control

LitleJoe — Fri, 12 Aug 2022 03:25:29 GMT

Hey RegularJoe,

Thanks for contacting them, I was just fixing to do that as well but will wait. Let us know what you find out.

Joey

Re: Essential browser mode control

jguerdat — Fri, 12 Aug 2022 13:41:26 GMT

More reports may cause more action to be taken. Go ahead and file a bug.

FWIW, my cameras that are not connected to a base/hub have no problem with controlling modes. I use Chrome so perhaps FF is an issue. Have you tried any other browsers?

Re: Essential browser mode control

ShayneS — Fri, 12 Aug 2022 17:01:27 GMT

Thanks for the feedback, I have escalated these reports and I will provide an update ASAP.