topic Re: Arlo essential in Arlo Essential Wire-Free Cameras

Help accessing my account

Retired_Member — Mon, 29 Aug 2022 16:52:13 GMT

I changed my email but unfortunately I mistyped it and now I can no longer get into my account. Interesting that I never got a confirmation email, yet it still changed my email.

Now I have no access to my account and therefore can not delete the camera somthsst I can use it with another account.

I reset the camera but because it is associated with my original account that I can no longer access, it will not sync with new account.

Anything In can do to be able to use my camera that is still connected to the account that I no longer have access to?

Re: Arlo essential

StephenB — Thu, 25 Aug 2022 10:45:43 GMT

@Retired_Member wrote:

I changed my email but unfortunately I mistyped it and now I can no longer get into my account.

What authentication methods did you have set up?

Re: Arlo essential

Retired_Member — Thu, 25 Aug 2022 17:11:06 GMT

I don't believe In have any other authentification besides my email and password.

This morning I managed to log in but had previously reset camera to factory settings. When trying to add camera it is not being recognized.

I am close to the router and I ensure the blue light continues to blink. I am on the correct network. No luck.

Re: Arlo essential

ShayneS — Mon, 29 Aug 2022 16:52:52 GMT

Are you still having an issue onboarding your camera?