topic Re: Battery not charging right Arlo Essential in Arlo Essential Wire-Free Cameras

Battery not charging right Arlo Essential

BrandiKitty6 — Mon, 18 Jul 2022 02:19:43 GMT

My camera blinked blue while charging then turned solid blue like it’s fully charged. However on my app it shows it completely dead. Why?

Re: Battery not charging right Arlo Essential

Dannybear — Mon, 18 Jul 2022 04:22:23 GMT

Is the camera still online and what app you using that says the battery is dead?

Re: Battery not charging right Arlo Essential

BrandiKitty6 — Mon, 18 Jul 2022 12:20:55 GMT

No it’s offline. It says charge battery, battery level is too low. & I’m using the Arlo Secure app.

Re: Battery not charging right Arlo Essential

Dannybear — Mon, 18 Jul 2022 21:12:01 GMT

If the battery level is too low then the camera will not allow you to charge the battery for safety.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

Re: Battery not charging right Arlo Essential

StephenB — Tue, 19 Jul 2022 10:10:52 GMT

@Dannybear wrote:
If the battery level is too low then the camera will not allow you to charge the battery for safety.

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

The Essential's battery can't be removed, so this KB article won't help.

@BrandiKitty6: If you have a subscription you could try using your Arlo phone support. Look in the app's support area, don't attempt a google a phone number - that will lead to a scam support site.

You could also try using a different charger if you have one.

Re: Battery not charging right Arlo Essential

jguerdat — Tue, 19 Jul 2022 12:08:49 GMT

I'd still try the process in the camera...

Re: Battery not charging right Arlo Essential

BrandiKitty6 — Tue, 19 Jul 2022 13:38:18 GMT

UPDATE: I spoke with support. Seems my camera must've disconnected from the app. That's why the camera would show fully charged but the app would show it was completely dead & not charging. Solution: press sync button for about 10-20 seconds. Reconnected my camera & we're good to go!

Re: Battery not charging right Arlo Essential

dmshaw10 — Thu, 21 Jul 2022 21:16:52 GMT

How do you sync the camera

Re: Battery not charging right Arlo Essential

BrandiKitty6 — Thu, 21 Jul 2022 21:35:03 GMT

I know for the Arlo Essential Spotlight cameras there's a button on the bottom by the charging port. Hold it down for 10-20 seconds. That's what reconnected my camera back to the app.