topic Re: Push notifications only for package? in Arlo Essential Wire-Free Cameras

Push notifications only for package?

Milzit — Sat, 16 Jul 2022 18:47:41 GMT

I have my mode configured to record video in armed but without notification. I only see “motioned is detected” under edit mode.
Is it possible to get notifications only when package is detected?

Re: Push notifications only for package?

StephenB — Sun, 17 Jul 2022 09:55:58 GMT

@Milzit wrote:
I have my mode configured to record video in armed but without notification. I only see “motioned is detected” under edit mode.
Is it possible to get notifications only when package is detected?

Assuming you have a subscription:

The way to do this is to enable notifications again in the armed mode. Then go into smart notifications, and turn off the notification categories you don't want there.

Re: Push notifications only for package?

SupermanBatman — Mon, 19 Sep 2022 20:35:39 GMT

I've attempted this but it doesn't work. After pretty extensive testing I have found that I am only able to get package notifications if the "people" smart detection is enabled and the system is "armed". If I disable "people" smart detections packages are not detected. I used the same package and walked up and placed it at my front porch dozens of times methodically changing the settings and that combo was the only one that worked. Unfortunately that means I have to get notifications for all people so if my kids are playing outside I will get bombarded. Arlo should make these controls more granular. You should be able to enable package notifications only during the day for example and notifications for people, packages, and vehicles at night.

Re: Push notifications only for package?

ShayneS — Wed, 21 Sep 2022 21:47:31 GMT

@SupermanBatman Thank you for the update

I have notified the team & I will provide an update on this for you as soon as possible.

Re: Push notifications only for package?

Milzit — Sun, 23 Oct 2022 18:22:57 GMT

Yes, I also have the same issue. The package notification gives alerts for all persons.

Re: Push notifications only for package?

ShayneS — Fri, 28 Oct 2022 23:08:34 GMT

This is currently functioning as designed. To receive package notifications, motion alerts for people need to be active at this time. I have requested for a feature enhancement and I will provide further updates when received.

Thank you