topic Re: Arlo Essential stops recording in Arlo Essential Wire-Free Cameras

Arlo Essential stops recording

Pissed57 — Mon, 11 Jul 2022 22:58:50 GMT

Why do I have to reset my cameras at least twice a week because I notice they aren’t recording as they are set up to? This is becoming extremely frustrating!

Re: Arlo Essential stops recording

RegularJoe — Tue, 12 Jul 2022 04:03:15 GMT

I have the same problem.... quite often. I'm still under the 90 day free trial.... I'm hoping to experience all the bugs, and get them worked out before I have to start paying to use these things.

Re: Arlo Essential stops recording

Dannybear — Tue, 12 Jul 2022 06:11:27 GMT

Unfortunately bugs usually take six months to be fixed and rolled out unless they are impacting a large number of subscription users.

Best to get your fault case registered with arlo support.

Re: Arlo Essential stops recording

JamesC — Tue, 12 Jul 2022 17:56:04 GMT

Are your cameras connected to a base station/SmartHub or directly to your WiFi? What does the signal strength icon show for the cameras?

JamesC

Re: Arlo Essential stops recording

Pissed57 — Tue, 12 Jul 2022 18:13:00 GMT

Connected to the WiFi and the signal is strong at all cameras.

Re: Arlo Essential stops recording

JamesC — Tue, 12 Jul 2022 19:33:44 GMT

When you notice the issue, do you still get notifications when motion is detected but no recording or do you just not receive anything at all, even when you try to force a trigger, until you've restarted the device?

JamesC

Re: Arlo Essential stops recording

Pissed57 — Wed, 13 Jul 2022 01:52:27 GMT

I receive nothing at all. I normally notice that Simeon has come up the drive and realize the camera did not detect/record/notify me. I will then restart the camera and issue is resolved. i

Re: Arlo Essential stops recording

JamesC — Wed, 13 Jul 2022 17:00:32 GMT

When you experience this issue again, can you provide a time stamp of when you notice the camera is no longer recording (example, EST 5:03 PM 7/12/2022). I can then send this information over to our backend team to investigate further.

Thank you,

JamesC

Re: Arlo Essential stops recording

MrBill923 — Fri, 15 Jul 2022 17:57:30 GMT

I have similar problem. Read my post from 7/11/22. Essential VMC2030 - for almost three months it has worked as expected. In the last two weeks it's motion detection has turned inconsistent. I have contacted tech support as well. and only getting basic "script" responses.