topic Do we have to pay to keep the Arlo system working in Arlo Essential Wire-Free Cameras

Do we have to pay to keep the Arlo system working

Jaqua — Fri, 17 Jun 2022 22:32:26 GMT

After calling the support phone number I was told I have to buy a service contract for updates in order to keep my cameras working. Is this correct

Re: Do we have to pay to keep the Arlo system working

Jaqua — Fri, 17 Jun 2022 22:33:39 GMT

Since when? Is this a new system change?

Re: Do we have to pay to keep the Arlo system working

StephenB — Fri, 17 Jun 2022 23:50:38 GMT

@Jaqua wrote:

After calling the support phone number I was told I have to buy a service contract for updates in order to keep my cameras working. Is this correct

You reached a scam support site - likely a result of googling for a support phone number. https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

Arlo does not charge for firmware updates.

You need to use the support options in the app to contact support (unfortunately you need subscription to call them).