topic Re: Two way speaker in Arlo Essential Wire-Free Cameras

Two way speaker

ChrisBlackmer — Mon, 30 May 2022 11:50:25 GMT

I have 2 Arlo Essential XL cameras and I can't figure out why the two way speaker function doesn't work. I've made sure all permissions are turned on, turned the cameras off and on, deleted the app, checked the speaker settings and it still doesn't work. I can hear audio but when i click the microphone icon I have the option to mute or un mute but whatever I try I can't get audio to come out of the cameras

Re: Two way speaker

ShayneS — Tue, 31 May 2022 23:02:33 GMT

Does the same occur over the web browser? Are you connected to your SmartHub or directly to your router?

Re: Two way speaker

ChrisBlackmer — Wed, 01 Jun 2022 08:13:53 GMT

I don't have a smart hub. I use the arlo app for my camera so I haven't tried looking on a web browser

Re: Two way speaker

ShayneS — Wed, 01 Jun 2022 15:31:56 GMT

Can you test on the web browser to see if the same issue occurs, this will help isolate the issue.

Re: Two way speaker

ChrisBlackmer — Wed, 01 Jun 2022 15:45:07 GMT

The most I can do in the web browser is manage my subscription unless you mean something else ?

Re: Two way speaker

ShayneS — Wed, 01 Jun 2022 15:51:50 GMT

Yes, this article will guide you on how to use the push to talk feature over the web portal. https://kb.arlo.com/1004319

Thanks

Re: Two way speaker

ChrisBlackmer — Wed, 01 Jun 2022 16:03:16 GMT

I dont have the ability to view my cameras from the arlo web page. I have the option to change my personal info, subscription and payment option but I don't see any tabs allowing me to view my cameras.

Re: Two way speaker

ShayneS — Wed, 01 Jun 2022 16:55:30 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.