topic Access invite doesn't work in Arlo Essential Wire-Free Cameras

Access invite doesn't work

Lmackedanz — Thu, 22 Oct 2020 17:23:27 GMT

I have sent an access to my wife three times and when she clicks the link she doesn't get access to the cameras. Instead she is asked to set up a new device. How do I get her access. I am going to have to return the product.

Re: Access invite doesn't work

JamesC — Fri, 23 Oct 2020 16:24:53 GMT

Lmackedanz,

The secondary user must set up their own Arlo account to view shared devices. When sending an invitation, the invitation email will contain a link to set up a new Arlo account. Once the new Arlo account is set up using the link in the invitation, the device will be shared.

For more information on how this is done, take a look here: How do I add friends to my Arlo account?

JamesC

Re: Access invite doesn't work

Lmackedanz — Fri, 23 Oct 2020 16:31:11 GMT

Thank you for the reply. My wife created the account before I invited her. Will that prevent the invitation from working?

Re: Access invite doesn't work

JamesC — Fri, 23 Oct 2020 16:33:52 GMT

Lmackedanz,

If the account is already created, she will need to click the link and sign in to the existing account or create a new one using the link in the invitation email. Either way, the key to successfully completing the process is using the link provided in the email.

JamesC

Re: Access invite doesn't work

Lmackedanz — Fri, 23 Oct 2020 16:38:59 GMT

Thank you, James. She did follow the link, but when she did it asked her to set up new devices. I did make sure to select the cameras I wanted to give her access to as well. I just can't understand why it wanted her to set up devices. Thank you.

Re: Access invite doesn't work

Kev68socc — Wed, 11 Nov 2020 01:54:32 GMT

I am having this same problem. I had her create an account but when she does it asks her to set up a device as well

Re: Access invite doesn't work

jguerdat — Wed, 11 Nov 2020 14:58:25 GMT

When logging in, you don't click on anything to set up a new system or add devices. You just log in and any cameras selected by the primary user will show up.