topic Re: Arlo essential speaker not working on cellular in Arlo Essential Wire-Free Cameras

Arlo essential speaker not working on cellular

Moxham — Tue, 10 May 2022 11:04:00 GMT

I have an Arlo essential spot light camera and the talk function won’t work on my iPhone with cellular data, it will work when on the same wifi network, but not away from home.

Re: Arlo essential speaker not working on cellular

JamesC — Tue, 10 May 2022 23:11:19 GMT

Moxham,

What happens when you try to use it away from home? Do you see an error message?

JamesC

Re: Arlo essential speaker not working on cellular

Moxham — Wed, 11 May 2022 21:21:53 GMT

No messages, it just appears as though it is working, but it is not

Re: Arlo essential speaker not working on cellular

JamesC — Wed, 11 May 2022 21:34:13 GMT

Moxham,

What carrier do you have and which model iOS device?

JamesC

Re: Arlo essential speaker not working on cellular

Moxham — Thu, 12 May 2022 04:55:18 GMT

Am with Telstra, have iPhone 11 Pro Max 15.4.1

Re: Arlo essential speaker not working on cellular

JamesC — Thu, 12 May 2022 16:25:47 GMT

Moxham,

Try uninstalling and reinstalling the mobile app. Is the behavior the same?

JamesC

Re: Arlo essential speaker not working on cellular

Moxham — Sun, 15 May 2022 21:30:33 GMT

Yes, same behaviour and does the same thing when installed on iPhone X also

Re: Arlo essential speaker not working on cellular

JamesC — Mon, 16 May 2022 17:02:16 GMT

Moxham,

Do you have access to a different mobile device/different carrier to test to see if you experience the same behavior when using a different device?

JamesC

Re: Arlo essential speaker not working on cellular

Moxham — Tue, 17 May 2022 08:37:25 GMT

Yeah, behaves the same on both iphones

Re: Arlo essential speaker not working on cellular

JamesC — Tue, 24 May 2022 18:24:17 GMT

If you connect to a different WiFi network, do you still experience an issue or is this only failing when connected to mobile data.

JamesC