topic Essential XL Spotlight Stops Reporting Motion Detection Repeatedly in Arlo Essential Wire-Free Cameras

Essential XL Spotlight Stops Reporting Motion Detection Repeatedly

Piddlepoops — Tue, 26 Apr 2022 11:51:56 GMT

My Essential XL Spotless has been up for a little over a week now and three times has stopped reporting motion detection or saving anything to the library. It doesn’t not alert my phone or the person who I have shared access with.

If I restart the camera it appears to temporarily fix the problem but within two days it stops again.

It is still reacting to the motion (the light comes on at night when motion is in front of it).

Re: Essential XL Spotlight Stops Reporting Motion Detection Repeatedly

jguerdat — Tue, 26 Apr 2022 12:38:49 GMT

Try deactivating the camera in Settings, Smart Notifications to see if that makes a difference. Perhaps Smart is discarding the videos.

Re: Essential XL Spotlight Stops Reporting Motion Detection Repeatedly

suzeo99 — Tue, 26 Apr 2022 13:28:17 GMT

Having a similar problem except the light doesn't turn on either. reboot helps for 8-10 hours then they stop detecting motion again. I've had my cameras for over a year and they started doing this about 10 days ago.

Re: Essential XL Spotlight Stops Reporting Motion Detection Repeatedly

Piddlepoops — Tue, 26 Apr 2022 13:32:58 GMT

That’s when my issue started. I just got off the phone with support and they tried saying it was my internet connection at first but then agreed if it keeps occurs to call in again and they will replace it.

Re: Essential XL Spotlight Stops Reporting Motion Detection Repeatedly

Piddlepoops — Tue, 26 Apr 2022 13:33:53 GMT

Tried this. The setting were right. 💜💜