topic Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery in Arlo Essential Wire-Free Cameras

I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

surf4soul — Sun, 20 Feb 2022 02:11:30 GMT

I have reset and resync the cameras and the both still randomly do this about once per week. Any idea why light will just stay on and drain the battery?

I have search and found no real fix for this.

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

jguerdat — Sun, 20 Feb 2022 15:31:54 GMT

How long will the spotlight remain on? Is it possible that you (or someone else) is activating the spotlight manually? If not, use Settings, Support for a possible replacement of the cameras. Note that you have to have a subscription to do this.

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

surf4soul — Mon, 21 Feb 2022 04:55:29 GMT

They just stay on until battery dies. I just think its weird that more then 1 camera is doing this.

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

StephenB — Mon, 21 Feb 2022 13:49:46 GMT

@surf4soul wrote:

They just stay on until battery dies.

Have you tried turning the camera off and then on again in the camera settings?

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

surf4soul — Tue, 22 Feb 2022 00:06:46 GMT

Yes, If I happen to catch the lower battery warning when it starts to drain the battery I turn camera on and off and it will turn the light off.

I have re synced the camera also many times to try and fix this. Also checked for any updates etc.... Its almost like the light sensor is faulty.

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

StephenB — Tue, 22 Feb 2022 00:20:29 GMT

@surf4soul wrote:

Its almost like the light sensor is faulty.

Could be part of the puzzle, but it still should only be on when the camera is recording.

Are the cameras still under warranty?

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

surf4soul — Tue, 22 Feb 2022 02:50:55 GMT

Sadly no more warranty. But this been happening since the beginning.

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

Moose_69 — Thu, 17 Mar 2022 13:20:33 GMT

I have 2 of these cameras that do the same thing. The spotlight will not turn off and drains the battery. Tried resetting, resyncing...... Nothing helps. Ready to pack them all up and send back.

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

ShayneS — Mon, 21 Mar 2022 19:58:34 GMT

@Moose_69

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

Moose_69 — Tue, 22 Mar 2022 12:54:41 GMT

Thanks for the reply. I have already contacted the Support Team and to be honest the person I talked to didn't seem to have much knowledge on the cameras. He tried telling me that because the setting for the spotlight is set to "Constant" this was normal that I need to change the setting to Flash or Pulsate. All 4 cameras have the same setting "Constant" and only two intermittently stay on till the battery dies.

Camera spotlight on all the time & Unable to access LIVE view.

Red15Baron — Tue, 29 Mar 2022 18:35:01 GMT

Just purchased an Ultra Smart Hub & an Essential Spotlight Security Camera. I'm able to access the live view AND the spotlight remains on all the time. Any help with these problems will be appreciated. Thans in advance.

Re: Camera spotlight on all the time & Unable to access LIVE view.

StephenB — Tue, 29 Mar 2022 18:42:46 GMT

@Red15Baron wrote:

Just purchased an Ultra Smart Hub & an Essential Spotlight Security Camera. I'm able to access the live view AND the spotlight remains on all the time. Any help with these problems will be appreciated. Thans in advance.

Does turning the camera(s) off in the app also turn off the spotlight?

Re: Camera spotlight on all the time & Unable to access LIVE view.

Red15Baron — Tue, 29 Mar 2022 18:59:12 GMT

No, When I disable the camera, the spotlight remains on.

Re: Camera spotlight on all the time & Unable to access LIVE view.

StephenB — Tue, 29 Mar 2022 19:37:05 GMT

@Red15Baron wrote:

No, When I disable the camera, the spotlight remains on.

This is when using the "device on" control in the device settings wheel? (that is, turning it off - not disarming it).

Re: Camera spotlight on all the time & Unable to access LIVE view.

Red15Baron — Tue, 29 Mar 2022 20:18:36 GMT

Well, StephenB, I now have BIGGER problems. I Reset my smart hub and I've tried to reset my camera by pressing the button on the bottom of the camera and it says that I should see a blue flashing light, but there is no blue light flashing. Also, one of the original problems, i.e. the spotlight staying on is still a problem. I can't find the camera on the app because I can pair the camera to the hub. HAPPY!! please. 😞

Re: Camera spotlight on all the time & Unable to access LIVE view.

StephenB — Tue, 29 Mar 2022 21:56:31 GMT

Did you try resetting the camera as well?

https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

Re: Camera spotlight on all the time & Unable to access LIVE view.

jguerdat — Wed, 30 Mar 2022 12:59:12 GMT

If the reset fails, the quickest solution for a faulty camera is to swap at the store.

Re: Camera spotlight on all the time & Unable to access LIVE view.

Red15Baron — Thu, 31 Mar 2022 01:54:24 GMT

Thank you for your help, StephenB, I've managed to fix the problem, but I don't know how I did it. 😒

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

ShayneS — Mon, 04 Apr 2022 17:39:19 GMT

Hello,

Are you still experiencing this issue? It looks like there was an update that resolved this issue.

Re: I have 2 Arlo Essential Cameras Where The Light randomly stays on and drains the battery

Raed — Tue, 12 Apr 2022 06:30:49 GMT

Same problem here.

Awaiting update, researching if manual update is possible