topic Re: Arlo compatible with Arris Surfboard SB6190 Wi-Fi router? in Arlo Essential Wire-Free Cameras

Arlo compatible with Arris Surfboard SB6190 Wi-Fi router?

Rockyrico1 — Wed, 13 Apr 2022 21:31:36 GMT

Is the Essential Spotlight Camera (VMC2030B) compatible with an Arris Surfboard SB6190 Wi-Fi router? When setting it up, it can’t locate my Arlo device. (Which worked fine at another home with a different Wi-Fi setup). Thanks.

Re: Arlo compatible with Arris Surfboard SB6190 Wi-Fi router?

jguerdat — Thu, 14 Apr 2022 13:15:20 GMT

The specific router shouldn't be an issue. However, things like a single SSID for both WiFi bands can be - try disabling the 5GHz band for the purpose of setting the camera up or use a computer.

Trying to add Arlo Essential Spotlight Camera....system can't find it

Rockyrico1 — Thu, 14 Apr 2022 23:39:07 GMT

I've used this camera at another home and it set up easily. I'm trying to add it to a new location (where I have an Arlo Go set up). When I try to add it (using my iphone, ipad and PC), it can't "find" it. Any ideas? My network band is 2.4 GHz.

Re: Arlo compatible with Arris Surfboard SB6190 Wi-Fi router?

Rockyrico1 — Fri, 15 Apr 2022 00:14:33 GMT

I only show 2.4GHz for my wifi...tried setting the camera up on my PC but it did the same thing - couldn't find the camera. Worked fine at another home... and I've used the Arlo Go here (although it's not connected to the wifi like the Essential is...)

Re: Arlo compatible with Arris Surfboard SB6190 Wi-Fi router?

StephenB — Fri, 15 Apr 2022 11:05:33 GMT

@Rockyrico1 wrote:

I only show 2.4GHz for my wifi

As far as I can tell from the datasheets, the SB6190 is only a cable modem - it doesn't have any wifi.

Can you confirm the model? Also, is there a router connected to the SB6190's ethernet port?

Re: Trying to add Arlo Essential Spotlight Camera....system can't find it

StephenB — Fri, 15 Apr 2022 11:07:31 GMT

@Rockyrico1 wrote:

I've used this camera at another home and it set up easily. I'm trying to add it to a new location (where I have an Arlo Go set up). When I try to add it (using my iphone, ipad and PC), it can't "find" it. Any ideas? My network band is 2.4 GHz.

Maybe stick with your other post here: https://community.arlo.com/t5/Arlo-Essential-Wire-Free-Cameras/Arlo-compatible-with-Arris-Surfboard-SB6190-Wi-Fi-router/m-p/1859848#M4144

Having two conversations about the same issue usually just creates confusion.

Re: Arlo compatible with Arris Surfboard SB6190 Wi-Fi router?

Rockyrico1 — Fri, 15 Apr 2022 18:21:34 GMT

Thank you for merging my conversations - got a bit confused using this site. So now I realize that I have a Netgear Wireless-N 150 Router WNR1000 plugged in as well… maybe the Arlo Essential cameras can’t be set-up using that?

Re: Arlo compatible with Arris Surfboard SB6190 Wi-Fi router?

StephenB — Fri, 15 Apr 2022 19:00:55 GMT

@Rockyrico1 wrote:

So now I realize that I have a Netgear Wireless-N 150 Router WNR1000 plugged in as well… maybe the Arlo Essential cameras can’t be set-up using that?

It ought to work (though it is a really old router, and a new one would give you much faster wifi).

You'll need to log into the router, and make sure that the wifi encryption is set to WPA2-PSK {AES]. That's the third option down on the screenshot on figure 4 of the user manual (page 29). https://www.downloads.netgear.com/files/GDC/WNR1000V3/WNR1000v3h2_UM_21OCT2010.pdf

Note there are three versions of that router - I'm assuming you have the final version (v3). There should be a part number label on the router that starts with WNR1000. If it doesn't have a v2 or v3, then you must have the first generation v1. If you google the whole thing (for instance: "WNR1000v1 support" you should see a Netgear support link at the top of the search, which will give you the user manual for your model.

Re: Arlo compatible with Arris Surfboard SB6190 Wi-Fi router?

Rockyrico1 — Sat, 23 Apr 2022 22:25:50 GMT

I’ve given up trying to connect the Arlo Essential Spotlight camera at that location. I’m not all that tech savvy and was hesitant to dig any further. However… I took it to another home where I have HughesNet satellite service. I can install the camera, going through each step — but when I finish, it remains offline and fails to connect to the HughesNet Wi-Fi. I’ve been on the phone with HughesNet and Arlo and don’t seem to be getting anywhere. Arlo rep says it sounds like I have Wi-Fi service but no internet service (?). Hughes rep tells me my system looked good and that I have Wi-Fi and internet. I’m assuming it’s just not compatible. I hate to give up, but…. Any ideas??