topic Re: Can’t connect to homekit in Arlo Essential Wire-Free Cameras

Can’t connect to homekit

Joepepperz — Sun, 10 Apr 2022 12:14:50 GMT

Hello like everyone else I cannot get HomeKit to find my cameras. Should be easy to locate and setup HomeKit but for some reason Arlo has made this a difficult process do I need a token reset

Re: Can’t connect to homekit

StephenB — Sun, 10 Apr 2022 12:46:00 GMT

@Joepepperz wrote:
Hello like everyone else I cannot get HomeKit to find my cameras. Should be easy to locate and setup HomeKit but for some reason Arlo has made this a difficult process do I need a token reset

You need a base station for this feature - do you have one?

Re: Can’t connect to homekit

Joepepperz — Sun, 10 Apr 2022 12:47:56 GMT

Yes I have base vbm4000r3

Re: Can’t connect to homekit

StephenB — Sun, 10 Apr 2022 12:52:27 GMT

OK. If the essentials are connected to the base, you should be able to set it up.

Instructions are here: https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit

If it fails, then post back and ask for a token reset.

Re: Can’t connect to homekit

Joepepperz — Sun, 10 Apr 2022 12:53:19 GMT

I have tried all the resets need token reset

Re: Can’t connect to homekit

Joepepperz — Sun, 10 Apr 2022 13:01:41 GMT

In Arlo app I choose HomeKit setup from base and it don’t discover anything

Re: Can’t connect to homekit

Joepepperz — Sun, 10 Apr 2022 13:14:04 GMT

Okay so what is next step please advise ???

Re: Can’t connect to homekit

Joepepperz — Sun, 10 Apr 2022 13:40:51 GMT

Hello @StephenB can I please get that reset thank you. Waiting patiently for a response

Re: Can’t connect to homekit

Joepepperz — Sun, 10 Apr 2022 13:48:55 GMT

I give up almost an hour now waiting to token reset to simply connect to HomeKit zero help here in community. I read other posts and people have had help and had token resets but I’m sitting here with no luck or help

Re: Can’t connect to homekit

StephenB — Sun, 10 Apr 2022 21:09:51 GMT

@Joepepperz wrote:
Hello @StephenB can I please get that reset

Not something I can do - only Arlo folks can.

Re: Can’t connect to homekit

JamesC — Mon, 11 Apr 2022 17:01:01 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: Can’t connect to homekit

Joepepperz — Mon, 11 Apr 2022 17:11:30 GMT

When I choose HomeKit from inside Arlo app don’t find any devices what is it that I’m missing here to locate the base I’m standing in front of it. Do I unplug the Ethernet cable to modem

Re: Can’t connect to homekit

JamesC — Mon, 11 Apr 2022 17:15:12 GMT

Is your mobile device connected to the same network as your base station? Be sure you're following the instructions as they are listed here: https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit

JamesC

Re: Can’t connect to homekit

Joepepperz — Mon, 11 Apr 2022 17:16:14 GMT

Yes same network

Re: Can’t connect to homekit

JamesC — Mon, 11 Apr 2022 17:21:33 GMT

Joepepperz,

Unplug the power from your base station, plug back in and allow the base station to come back online. Then attempt to set up HomeKit using the instructions linked in my post above.

JamesC

Re: Can’t connect to homekit

Joepepperz — Mon, 11 Apr 2022 17:26:01 GMT

I unplugged it and waited then I go to HomeKit to discover devices and nothing

Re: Can’t connect to homekit

Joepepperz — Mon, 11 Apr 2022 17:32:27 GMT

Got it just discovered thank you James