topic Re: Camera not holding charge-RMA requested in Arlo Essential Wire-Free Cameras

Camera not holding charge-RMA requested

kaos1213 — Sat, 02 Apr 2022 19:32:48 GMT

My camera has not been charging for a couple of weeks and I would like to exchange it as it is not a year old yet. I have tried working with terrible bot chat feature but it has been a complete waste of my time. How can I speak to a real person to obtain a RMA?

Re: Camera not holding charge-RMA requested

StephenB — Sat, 02 Apr 2022 19:52:03 GMT

@kaos1213 wrote:

How can I speak to a real person to obtain a RMA?

One option is to subscribe. That would give you a phone option for support.

Or maybe wait a day or so, and see if the mods ( @JamesC and @ShayneS ) can assist.

Re: Camera not holding charge-RMA requested

ShayneS — Mon, 04 Apr 2022 23:59:40 GMT

HI,

Are you still needing assistance with this?

Re: Camera not holding charge-RMA requested

kaos1213 — Tue, 05 Apr 2022 00:32:13 GMT

Yes, the camera is still not working.

Re: Camera not holding charge-RMA requested

ShayneS — Tue, 05 Apr 2022 16:52:24 GMT

Have you tried a different power adapter/cable?

Re: Camera not holding charge-RMA requested

kaos1213 — Tue, 05 Apr 2022 22:23:37 GMT

No, I have not tried another cable because the camera will charge but then it is totally dead again within a day or so. I think the battery is dead.

Re: Camera not holding charge-RMA requested

kaos1213 — Wed, 06 Apr 2022 02:12:01 GMT

No I do not have a battery nor did I realize that the battery can be replaced in this model. Do you have instructions to remove the battery that you could send me?

Re: Camera not holding charge-RMA requested

StephenB — Wed, 06 Apr 2022 12:41:16 GMT

@kaos1213 wrote:
... nor did I realize that the battery can be replaced in this model.

The Arlo Essential cameras do not have a user-replaceable battery.