topic Re: Camera not recording in Arlo Essential Wire-Free Cameras

Camera not recording

Shannonu — Tue, 05 Apr 2022 00:03:09 GMT

Over the last few days we've had high winds which knocked out my wifi. Once getting my internet back, I couldn't reconnect my camera to my wifi network. I had to remove it from my app and add it back in. Now the spotlight and recording options are gone. It only notifies me about live activity, and isn't recording to the library anymore. Any ideas how to correct this?

Re: Camera not recording

StephenB — Sun, 03 Apr 2022 10:15:23 GMT

@Shannonu wrote:
Now the spotlight and recording options are gone. It only notifies me about live activity, and isn't recording to the library anymore.

That suggests that the camera is no longer in a subscription plan. Look in the subscription area of the app, and see if the newly added camera is in the "no plan" list.

Re: Camera not recording

Shannonu — Mon, 04 Apr 2022 23:28:54 GMT

That seems to be exactly the problem. Thank you! How can I correct this? There's a box that says "drag camera here to include it in your plan", but the No Plan box (where my camera is listed) doesn't allowed to drag. Any ideas?

Re: Camera not recording

StephenB — Tue, 05 Apr 2022 10:10:38 GMT

@Shannonu wrote:
That seems to be exactly the problem. Thank you! How can I correct this? There's a box that says "drag camera here to include it in your plan", but the No Plan box (where my camera is listed) doesn't allowed to drag. Any ideas?

if you are trying to do this from the app, then I suggest trying again using a PC (browsing to my.arlo.com).