topic Re: VCM2033 in Arlo Essential Wire-Free Cameras

App is not finding Essential camera

lynn1019 — Tue, 29 Mar 2022 17:55:53 GMT

im trying to set them up it will ding when showing the camera to my phone but will not find them when looking

Re: VCM2033

jguerdat — Fri, 25 Mar 2022 13:04:39 GMT

Are you sure you're using the 2.4GHz band on your router? I find I don't have to force my phone to use that band but I use separate SSIDs for 2.4 and 5GHz. Mesh systems and other newer routers tend to use the same SSID for both which can complicate things. You can try going into the router settings and temporarily disable the 5GHz band or see if the phone can be set to use only 2.4.

On a different approach, you can also try resetting the camera to see if that helps.

https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

Re: VCM2033

StephenB — Fri, 25 Mar 2022 15:28:32 GMT

Also, the wifi network needs to be encrypted with AES, and be set to use WPA2.

Re: VCM2033

lynn1019 — Mon, 28 Mar 2022 15:04:34 GMT

how do i do that

Re: VCM2033

StephenB — Tue, 29 Mar 2022 10:49:22 GMT

@lynn1019 wrote:

how do i do that

You need to find your router manual, and log into the admin web page of the router.