topic Re: Notifications for deleted cameras in Arlo Essential Wire-Free Cameras

Notifications for deleted cameras

LydiaF — Sat, 03 Oct 2020 17:16:24 GMT

I'm being driven insane by push notifications for two cameras I deleted. The other thread on this was marked closed/resolved, but it is not resolved. It started as soon as I deleted the cameras.

Re: Notifications for deleted cameras

dcfox1 — Sat, 03 Oct 2020 17:51:11 GMT

@LydiaF wrote:

I'm being driven insane by push notifications for two cameras I deleted.

Not sure how or why you get notifications for a deleted camera. Do you mean you then re added them?

Re: Notifications for deleted cameras

LydiaF — Sat, 03 Oct 2020 18:57:43 GMT

No. I had two cameras that were shared. I deleted them.

I'm still receiving every freaking motion notification on them. Driving me nuts. There is a whole thread on this problem that was closed in June.

Re: Notifications for deleted cameras

dcfox1 — Sat, 03 Oct 2020 20:19:16 GMT

Ok that clears up your original post. What have you done to troubleshoot and what has your friend who you shared with done for someone here to help, who has administrator rights. Also have you tried the steps taken in the thread you refer to. Here is a link about deleting friends.

and links below in that page about rights for cams shared.

https://kb.arlo.com/1101094/How-do-I-delete-friends-from-my-Arlo-account

Re: Notifications for deleted cameras

LydiaF — Sat, 03 Oct 2020 20:22:30 GMT

She deleted me and no change - still getting notifications. Deleted the app, powered off phone for two minutes, reinstalled app - still getting notifications.

Re: Notifications for deleted cameras

JamesC — Mon, 05 Oct 2020 16:18:57 GMT

LydiaF,

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

JamesC

Re: Notifications for deleted cameras

LydiaF — Mon, 05 Oct 2020 16:48:26 GMT

Thanks

Re: Notifications for deleted cameras

LydiaF — Sun, 11 Oct 2020 16:07:57 GMT

This is still happening with no updates.

I cannot turn my notifications on and see my own cameras activity because of the constant notifications from the shared cameras that are deleted. It's also a pretty big security flaw to have someone revoke shared access and that person still be able to view their cameras and receive notifications. I'd appreciate an update.

Re: Notifications for deleted cameras

LydiaF — Fri, 16 Oct 2020 18:56:08 GMT

Can someone please respond to me?

Re: Notifications for deleted cameras

JamesC — Fri, 16 Oct 2020 20:19:07 GMT

LydiaF,

The development team is currently testing a cloud update that should resolve this issue. I will provide more information once that update has been released.

JamesC

Re: Notifications for deleted cameras

LydiaF — Fri, 16 Oct 2020 22:43:14 GMT

Thanks.

Re: Notifications for deleted cameras

Mlebleu — Sat, 24 Oct 2020 15:23:12 GMT

I am having the same issue. I have been working on this for weeks. I am glad I came across this thread! I hope they figure it out soon....It is driving us nuts! lol

Re: Notifications for deleted cameras

LydiaF — Sat, 24 Oct 2020 15:56:16 GMT

Driving me nuts too - my cameras are worthless right now because I can't stand the notifications.

Any update on a date James?

Re: Notifications for deleted cameras

LydiaF — Wed, 11 Nov 2020 15:20:30 GMT

It's been two months - is there an update?

Re: Notifications for deleted cameras

JamesC — Wed, 11 Nov 2020 17:31:53 GMT

LydiaF,

A fix was released that should prevent this from happening for new users but the dev team is still working to implement a fix for existing users that continue to experience the issue.

Some users have reported if you share the cameras again, and then remove the invitation again, this resolves the issue. Are you able to try this?

JamesC

Re: Notifications for deleted cameras

Mlebleu — Wed, 11 Nov 2020 21:50:05 GMT

Yep! Tried that already. It didn't work.

Re: Notifications for deleted cameras

LydiaF — Wed, 11 Nov 2020 22:54:47 GMT

Ugh. Well thanks for giving them that info. So frustrating.

Re: Notifications for deleted cameras

LydiaF — Sat, 21 Nov 2020 19:53:07 GMT

Update?

Re: Notifications for deleted cameras

LydiaF — Thu, 10 Dec 2020 14:20:07 GMT

Update? My cameras have been useless for two months. At this point I'm ready to get a refund and use someone else's system so I'd appreciate an update.

Re: Notifications for deleted cameras

Mlebleu — Mon, 14 Dec 2020 13:42:13 GMT

It is extremely frustrating.