topic Re: Arlo Essential VMC2030 Error: "Firmware could not be updated" in Arlo Essential Wire-Free Cameras

Arlo Essential VMC2030 Error: "Firmware could not be updated"

RAM801 — Thu, 03 Mar 2022 00:43:43 GMT

Seeking the Community's help connecting a Arlo Essential camera. I've successfully installed three identical Essential cameras, but the fourth has been problematic. I get through all the setup processes, up until the firmware update. I receive an error message, "Firmware could not be update. The Firmware on your Arlo Camera has failed to update". I've tried multiple times, each time rebooting my application and the camera itself, but get the same result. I submitted a trouble ticket, but Arlo Support wasn't able to resolve the issue. Thank you!

Re: Arlo Essential VMC2030 Error: "Firmware could not be updated"

jguerdat — Thu, 03 Mar 2022 14:30:50 GMT

Have you tried the reset procedure? Does the installation allow you to skip the update check and attempt it when completed?

Re: Arlo Essential VMC2030 Error: "Firmware could not be updated"

RAM801 — Thu, 03 Mar 2022 14:49:30 GMT

Thank you for the response. Yes, I've reset the camera multiple times by holding down the button until the amber light blinks 3 times, and I've reinstalled the Arlo app on my iPad and Android phone. When the camera connects to the network, it immediately searches for firmware updates with no option to skip that step and the error message appears. I see the camera in my list of devices, but it reads, "Your camera is not connected". I select Remove Device and start all over with resetting the camera and reloading the app, but with the same results. Thanks for any advice you can offer!

Re: Arlo Essential VMC2030 Error: "Firmware could not be updated"

jguerdat — Fri, 04 Mar 2022 13:50:48 GMT

I'd start by swapping at the store. It may just be a faulty camera.

Re: Arlo Essential VMC2030 Error: "Firmware could not be updated"

RAM801 — Tue, 22 Mar 2022 22:48:55 GMT

Thanks. I tried to return and/or exchange the camera at the retail store, but they wouldn't help me without a receipt. I was hoping Arlo would do the same, but they've been silent. I have four other Arlo cameras that are working well but this one seems to be a lemon.

Re: Arlo Essential VMC2030 Error: "Firmware could not be updated"

StephenB — Wed, 23 Mar 2022 10:53:27 GMT

@RAM801 wrote:

I was hoping Arlo would do the same, but they've been silent.

Is it still under warranty (12 months)? If so, you should be able to get an RMA from Arlo support. You say you were "hoping" for it - did you actually ask them for the exchange?

Re: Arlo Essential VMC2030 Error: "Firmware could not be updated"

RAM801 — Wed, 23 Mar 2022 13:21:43 GMT

Thanks for the response, Stephen. When I started the troubleshooting with Arlo support about 12 months ago we were heading down the path for a replacement, but without a proof of purchase Arlo wouldn't accept a return. At this point the unit is out of warranty.

Re: Arlo Essential VMC2030 Error: "Firmware could not be updated"

RAM801 — Fri, 25 Mar 2022 19:05:11 GMT

Resolved! I'm not sure why, but the troublesome Arlo camera finally connected to my network and successfully loaded the firmware. I followed the same routine as many times before, with the only difference having factory reset my wireless network and reinstalling my mesh system.

Thank you to those that provided feedback and guidance.