topic Re: Refund in Arlo Essential Wire-Free Cameras

CVR subscription Refund

TomLombardi — Mon, 14 Mar 2022 20:03:53 GMT

I purchased a CVR subscription and once I was charged i found out the CVR Subsciption did not support my Camera. The next day I requested a refund. I was denied as the said ".....we no longer offer refunds. I had the service for 1 day and it didn't work - I should get a refund. It's the principle of that Arlo is not being fair. They just stopped communication with me. I was told this was an honest company.

Re: Refund

JamesC — Mon, 14 Mar 2022 20:04:16 GMT

TomLombardi,

I will review your support ticket and request a status update.

JamesC

Re: Refund

TomLombardi — Mon, 14 Mar 2022 20:24:19 GMT

Case 42945729

Re: Refund

TomLombardi — Tue, 22 Mar 2022 18:40:10 GMT

I called my credit card company and asked for a “charge back”
I will be filing a complaint directly with the President of Arlo and ask if I should have been given a refund in as much as the CVR did not work with my Arlo cameras

Re: Refund

JamesC — Tue, 22 Mar 2022 19:39:01 GMT

TomLombardi,

It appears an agent attempted to reach out to you via email, but never received a response. I've escalated this ticket again, you should see a response from an agent shortly. Be sure your email spam filter is not blocking incoming emails from the support team.

JamesC