topic Re: Notifications issue in Arlo Essential Wire-Free Cameras

Notifications issue

dwightbailey — Fri, 11 Mar 2022 09:21:17 GMT

Hello everyone,

I have a few arlo essential wire free cameras - only one is actually notifying me of activity and recoridng such. The other 2 cameras are not recording automatically or notifying me. I have a free 3mth account. I am able to manually record and can live-stream view with al cameras.

The one that is recording footage - I set activity zones and removed "detect vehicles" - but it still detects and records activity from passing cars!

I have tried adjutsing sensitivity and followed various instructions to get these cameras to work correctly - what am i doing wrong?

Thanks,

Dwight

Re: Notifications issue

StephenB — Fri, 11 Mar 2022 12:03:19 GMT

Have you checked that all three cameras are armed?

Did the motion detection test pass on all three cameras?

Re: Notifications issue

dwightbailey — Fri, 11 Mar 2022 12:17:39 GMT

Yes all are armed. I have tried the different modes and eventried custom modes.

I also find that the activity zones don't work (on the camera that does give notifications it still picks stuff up oustdie the zones - it also picks up vehicles even though I have that bit switched off).

What is motion detection test - not tried that although the cameras in question did used to report motion.

Re: Notifications issue

StephenB — Fri, 11 Mar 2022 12:44:38 GMT

@dwightbailey wrote:

What is motion detection test - not tried that although the cameras in question did used to report motion.

It's described in the first section here: https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

Re: Notifications issue

dwightbailey — Tue, 22 Mar 2022 15:51:59 GMT

tried the motion detection test on all my cameras - all had the amber light flash on and off whenever detecting motion so that's working. But still not getting notifications or recording of activity at all.

Re: Notifications issue

StephenB — Tue, 22 Mar 2022 15:54:22 GMT

@dwightbailey wrote:

tried the motion detection test on all my cameras - all had the amber light flash on and off whenever detecting motion so that's working. But still not getting notifications or recording of activity at all.

Ok. The next step is to check the current mode for the cameras, and make sure that it instructs the cameras to record.

Re: Notifications issue

dwightbailey — Tue, 22 Mar 2022 16:04:27 GMT

Yes all set to record - what's strange is 2 of the cmaeras don;t notify or record, and one of the cameras works perfectly fine. Settings on all cameras are identical. Really frustrating.

Re: Notifications issue

StephenB — Tue, 22 Mar 2022 16:08:55 GMT

@dwightbailey wrote:

Really frustrating.

Yes, I get that.

One option is to contact support using the options in the app.

Another is to do a factory reset of the cameras, and then onboard them again. https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera