topic Re: Resolution reverting to minimum in Arlo Essential Wire-Free Cameras

Resolution reverting to minimum

Rokho — Sat, 26 Feb 2022 09:06:48 GMT

I set the video resolution to 1536 x 1536. However every few days I go back to check as I don't believe I'm getting that full resolution, and I see it has often reverted to 720 x 720. Has anyone else noticed this?

Alongside another issue (separate thread) I'm having re short video duration I'm convinced the app isn't reflecting what is actually recording, and I wonder if this is somewhat intentional to reduce Arlo's cloud storage costs!

Re: Resolution reverting to minimum

jguerdat — Sat, 26 Feb 2022 14:10:55 GMT

My suspicion is that the camera has a poor connection to your router or hub. In the past a poor connection could cause the resolution to temporarily change but I don't know if that's the case with newer cameras. A poor connection would also cause short duration videos due to a loss of adequate connection.

Another possibility is poor upload speeds through your ISP. What is your measured upload speed via speedtest.net?

Re: Resolution reverting to minimum

Rokho — Mon, 07 Mar 2022 19:36:05 GMT

I'm getting 15 down and 8 up at the front door. I haven't seen the resolution drop for a few days now