topic New Owner Configuration Problem VMC2030 in Arlo Essential Wire-Free Cameras

New Owner Configuration Problem VMC2030

TMHDesign — Fri, 25 Feb 2022 20:25:02 GMT

I bought a home that has 3 Arlo cameras on the outside of the home. On the bottom, there is a model number of VMC2030.

I am attempting to figure out how to set these up for my usage. I attempted to do so with the ARLO App, choosing "Essential Spotlight Camera & Essential XL Spotlight Camera" from the list (I hope that is correct as it looks like the image).

I am assuming these wireless cameras need to be charged periodically. Correct? When I held the button on the camera bottom, I expected to see a blue light flashing to then use the QR code.

In reading some troubleshooting problem information, I saw mention of a "base", and the previous owner needs to remove the camera from the same. The previous owner left a cable for charging, but nothing else.

Upon plugging the camera charging cable in, the Blue light flashes, then an orange light, then nothing.

Do I need a base? Is there a factory reset such as with the doorbell that requires a paperclip? Or do I hold the button on the camera's bottom to initiate resetting the camera?

Thank you.

Tom

Re: New Owner Configuration Problem VMC2030

StephenB — Fri, 25 Feb 2022 20:40:45 GMT

You won't be able to onboard them unless the previous owner removed them from their account.

@TMHDesign wrote:
Do I need a base?

No.

@TMHDesign wrote:

Is there a factory reset such as with the doorbell that requires a paperclip? Or do I hold the button on the camera's bottom to initiate resetting the camera?

https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera

Re: New Owner Configuration Problem VMC2030

TMHDesign — Fri, 25 Feb 2022 21:05:37 GMT

That is not correct. I was able to set it up with my app once it had been charged. This makes me wonder, someone could come by and grab the cameras, go home, reset them, and be on their way.

Re: New Owner Configuration Problem VMC2030

StephenB — Fri, 25 Feb 2022 21:12:47 GMT

@TMHDesign wrote:

That is not correct.

How do you know that the cameras weren't removed from their account???