topic Re: Wi-Fi troubleshooting in Arlo Essential Wire-Free Cameras

Wi-Fi troubleshooting

Arlo-PA — Tue, 15 Feb 2022 15:16:51 GMT

Refurb Essential with spotlight from Amazon was working fine for 1st 3 months, once “3 month trial” expired device will no longer connect to home network via Wi-Fi. Very frustrating.

Re: Wi-Fi troubleshooting

jguerdat — Tue, 15 Feb 2022 15:19:01 GMT

Are you sure it's not connecting as opposed to not recording to the cloud? The end of the 3 month trial doesn't disconnect the camera but does preclude the cloud recordings.

Re: Wi-Fi troubleshooting

Arlo-PA — Tue, 15 Feb 2022 15:49:39 GMT

Thanks for the quick reply. Won’t connect to Wi-Fi router. Keeps “searching” then times out. Tried 2 different routers, no luck with either.

Re: Wi-Fi troubleshooting

jguerdat — Wed, 16 Feb 2022 15:07:15 GMT

Sounds like a faulty camera. Can you see the camera getting an IP address in your router settings? It may help to remove and resync the camera. If you have a subscription (before removing the camera) you can use Settings, Support to get additional help.