topic Re: 1 second recordings in Arlo Essential Wire-Free Cameras

1 second recordings

Rokho — Mon, 31 Jan 2022 09:07:21 GMT

I'm getting very short recordings, and when following the steps to set the recording length to a preset time e.g. 120 seconds, it doesn't save and defaults to stopping recording when it stops detecting motion. Is this a known app bug?

Re: 1 second recordings

jguerdat — Mon, 31 Jan 2022 13:53:21 GMT

It would be easiest to reboot the phone and reinstall the app to see if that helps but you may need to remove (maybe also reset) and resync your doorbell.

Re: 1 second recordings

dcfox1 — Mon, 31 Jan 2022 18:49:19 GMT

@Rokho wrote:
I'm getting very short recordings, and when following the steps to set the recording length to a preset time e.g. 120 seconds, it doesn't save and defaults to stopping recording when it stops detecting motion. Is this a known app bug?

When adjust the recordings length are you hitting the "back" link and then the save button on that page? It may be easier on the web portal.

Re: 1 second recordings

Rokho — Mon, 31 Jan 2022 19:18:56 GMT

Ah I didn't see there are two save buttons in the process, thank you!

Re: 1 second recordings

Rokho — Sat, 26 Feb 2022 09:00:46 GMT

This is happening again, short recordings but this time I definitely have the setting saved at 120 second recordings...

Re: 1 second recordings

JamesC — Tue, 01 Mar 2022 23:13:06 GMT

Rokho,

This could be a symptom of limited internet bandwidth or poor signal strength. What are you download/upload speeds? What does the signal strength icon show for your camera?

JamesC

Re: 1 second recordings

Rokho — Wed, 02 Mar 2022 19:06:12 GMT

Thanks I'll check that. That made me wonder whether this might be related to another issue I have. When my doorbell rings my WiFi (BT smart hub 2) knocks out temporarily on other devices. I'm thinking that might also be affecting the doorbell itself then losing connection midway through a recording.