topic Re: VMC2030 with Base VMB4500 video not refreshing on HomeKit home app in Arlo Essential Wire-Free Cameras

VMC2030 with Base VMB4500 video not refreshing on HomeKit home app

momoriri — Fri, 07 Jan 2022 18:35:07 GMT

Model version:

Base Station with Siren VMB4500

Arlo Essential Camera VMC2030

iPhone Xs (iOS 15.2)

Description:

Starting a week ago, Home app stops retrieving the latest video preview; instead, it's stuck at an image taken a week ago. I've tried to remove the camera and added back, but still the same. Please advise.

Re: VMC2030 with Base VMB4500 video not refreshing on HomeKit home app

jguerdat — Sat, 08 Jan 2022 14:31:37 GMT

WHat do you mean by "Home app"? The Arlo one or something else? Has the camera recorded anything during the time the thumbnail seems stuck? If nothing has been recorded the thumbnail won't update. You can try force stopping the Arlo app and clear it's cache to see if that helps.

Re: VMC2030 with Base VMB4500 video not refreshing on HomeKit home app

momoriri — Sun, 09 Jan 2022 05:20:05 GMT

Thank you for your reply.

"Home app" is the HomeKit app on my iPhone, and that's where the issue took place.

Everything works perfectly on the Arlo app. I used the Base Station to get the thumbnail to appear on the Home App, and it's been working fine for a month until 1 week ago. The thumbnail stops loading the current image.

Hope I explain more clearly this time.

Thank you.

Re: VMC2030 with Base VMB4500 video not refreshing on HomeKit home app

jguerdat — Sun, 09 Jan 2022 14:54:46 GMT

I have no Apple products so don't use HomeKit so I can't be of real use. Have you tried removing the devices from HomeKit and then setting it back up again?

Re: VMC2030 with Base VMB4500 video not refreshing on HomeKit home app

ZabDevin — Thu, 27 Jan 2022 14:33:15 GMT

Same problem here.

Re: VMC2030 with Base VMB4500 video not refreshing on HomeKit home app

ZabDevin — Thu, 27 Jan 2022 15:02:06 GMT

I was able to restore the camera preview where there is a seconds timer in the lower right corner of the HomeKit camera window. Fix: Delete the Arlo hub from HomeKit (home settings) and re-setup HomeKit in Arlo (settings). If you do not see HomeKit setup in Arlo, close and reopen Arlo.

Re: VMC2030 with Base VMB4500 video not refreshing on HomeKit home app

BETDK — Sat, 29 Jan 2022 11:36:54 GMT

Hello, I have the same problem, cam have stopped register any movements and I can’t see the live streaming. Stops have started 2 weeks ago. When I restart the base station cam comes online again, but there is a error somewhere , newer seen it before.

Re: VMC2030 with Base VMB4500 video not refreshing on HomeKit home app

jguerdat — Sat, 29 Jan 2022 14:53:22 GMT

Try removing and resyncing the camera. Any better?