topic Re: Trouble Installing new camera in Arlo Essential Wire-Free Cameras

Trouble Installing new camera

LeaSWCD — Mon, 10 Jan 2022 17:23:13 GMT

Hello. I purchased these cameras a couple of months ago. I walk through the steps, but the camera is never found during sync step. The phone cannot find the camera. The camera is connected to the router (I have the ability to see). I have also tried to contact support and get absolutely nowhere. Thank you.

Re: Trouble Installing new camera

dcfox1 — Mon, 10 Jan 2022 18:41:57 GMT

Are you selecting 'Essential Spotlight" and not "Essential". It is a common oversight.

Re: Trouble Installing new camera

LeaSWCD — Mon, 10 Jan 2022 19:05:27 GMT

Thank you for your response. I went back and tried to sync and made sure that I chose the right camera but it still did not find it.

Re: Trouble Installing new camera

JamesC — Mon, 10 Jan 2022 23:25:12 GMT

LeaSWCD,

Make sure the camera is fully charged and attempt a factory reset: How do I factory reset and re-sync my Arlo camera?

After the reset is complete, try onboarding the camera again. Do you still experience the same behavior?

JamesC

Re: Trouble Installing new camera

LeaSWCD — Tue, 11 Jan 2022 14:39:28 GMT

Thank you for your response. I have followed the steps you stated, and it is still doing the same thing.

Re: Trouble Installing new camera

JamesC — Tue, 11 Jan 2022 21:24:26 GMT

LeaSWCD,

Do you have more than one camera? Is the issue the same with others beyond the first?

JamesC

Re: Trouble Installing new camera

LeaSWCD — Wed, 12 Jan 2022 19:52:46 GMT

Yes Sir. They are all doing the same thing. I can see where they are connected to the router, but they will not discover.

Re: Trouble Installing new camera

Magnun — Wed, 12 Jan 2022 20:44:32 GMT

I have the same issue.

I can see it connect to the network from my router management site, but at the end of the sync period the LEDs flashes yellow. It is also ridiculous that Arlo only provide support to subscribers, and you are unable to subscribe until your devices are only.

Re: Trouble Installing new camera

JamesC — Mon, 17 Jan 2022 21:04:22 GMT

LeaSWCD, Magnun

Are you able to try setup using a different device (PC, or a different mobile device)? Is the behavior the same?

JamesC

Re: Trouble Installing new camera

ksolis — Mon, 17 Jan 2022 23:53:07 GMT

The camera chimes but will not discover

Re: Trouble Installing new camera

ksolis — Mon, 17 Jan 2022 23:55:21 GMT

I really need a phone number to call and talk to someone

Re: Trouble Installing new camera

LeaSWCD — Tue, 18 Jan 2022 17:05:15 GMT

Yes Sir I have tried 3 different phones

Re: Trouble Installing new camera

dcfox1 — Tue, 18 Jan 2022 19:01:45 GMT

@LeaSWCD wrote:
Yes Sir I have tried 3 different phones

Have you tried it on a PC as suggeted as others have had more sucess with that. Also are you selecting "Essential Spotlight" instead of "Essential" in set up. There are three selections and some use the wrong one.

Re: Trouble Installing new camera

Magnun — Tue, 18 Jan 2022 19:50:01 GMT

Hi, I had mixed the model up, so when I selected Essential Spotlight the camera is detected and I am asked to name it. However, it does not seem to get online and the camera blinks orange after the app has discovered it.

I have tried resetting the device and start over, but with the same result.

Se attached screenshot of the app.

Re: Trouble Installing new camera

LeaSWCD — Wed, 19 Jan 2022 15:22:05 GMT

Thank you for your response. Below are the steps I have taken.

Tried multiple phones, my desktop computer, and multiple cameras.

I have made sure my router is only on 2.4

Made sure that I am selecting correct camera on set up list.

The camera can be seen on my router list.

Re: Trouble Installing new camera

Tuner700 — Thu, 27 Jan 2022 18:45:48 GMT

I had the same problem on had to call On Tech to the tune of 400.00 dollars. He what he did that was different that what I was doing. Put all your camera together in one area. they work off each other for syncing and updating. hope this help

Re: Trouble Installing new camera

dcfox1 — Thu, 27 Jan 2022 19:11:49 GMT

@Tuner700 wrote:
I had the same problem on had to call On Tech to the tune of 400.00 dollars.

Who is One Tech that charged 400.00 dollars?

Re: Trouble Installing new camera

jguerdat — Fri, 28 Jan 2022 15:47:01 GMT

It always amazes me that 1) folks Google for support instead of simply using Settings, Support and 2) actually pay for what Arlo provides for free (other than needing at least a temporary subscription). ANd some even let these "support" people have access to their accounts/systems...

Re: Trouble Installing new camera

Tuner700 — Sat, 29 Jan 2022 18:15:11 GMT

I did call Arlo support. When I finally got to talk to someone took me through all the steps finally sending me a new camera and that did not work. My problem would not let the camera sync and update. worked on the problem for almost 2 weeks. It was the Arlo tech that advise me to call OnTech. it was the On Tech person that told me to group all the cameras together for the initial install. It like I told the Arlo update e-mail, it sad when a third-party tech, and company know more about your product than the Arlo tech.

Re: Trouble Installing new camera

ksolis — Thu, 03 Feb 2022 14:57:44 GMT

Can you give me the details on how to get the cameras to be discovered