topic HomeKit Reset Token - VMB4000 in Arlo Essential Wire-Free Cameras

HomeKit Reset Token - VMB4000r3

HBaldwin — Sat, 25 Dec 2021 17:56:19 GMT

I was trying to setup the base station to Apple's HomeKit, but I am stuck on the discovering your device screen. I have rebooted and power cycled the base station, as well as made sure all the firmware is up to date on the station and on my app. Looking at the forums, it looks like I need a "token reset" to the base station? Is that something I can do on my own, or is that done through Arlo support?

Thanks!!

Re: HomeKit Reset Token - VMB4000r3

JamesC — Mon, 27 Dec 2021 19:21:48 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit Reset Token - VMB4000r3

HBaldwin — Tue, 28 Dec 2021 03:06:32 GMT

That worked, thank you so much! Just for my future reference, is this something I could have done on my end (like a factory reset or something), or does Arlo support need to do this? What does the token do?

Re: HomeKit Reset Token - VMB4000r3

JamesC — Tue, 28 Dec 2021 20:18:36 GMT

HBaldwin,

Token resets must be done through Arlo Support. The token allows the device to be authenticated and integrated with HomeKit.

JamesC

HomeKit Reset Token - VMB4000

mrodrigu74 — Tue, 11 Jan 2022 14:23:55 GMT

Please proceed with a token reset to my base station because I can't configure the Arlo Base Station with the Apple Homekit. As many of the persons in the forum, I've done all the steps to configure Arlo Cameras with the Apple Home (it works in the past, but I change my internet service provider and made some resets, and now I can't reconfigure it in the Apple Home app or the Arlo App).

Using the Arlo App, I go to Settings>My Devices>Select Arlo Base Station>Homekit Setup... but in the "Discovering your Device" does not appear anything (it keeps doing the search but nothing appears) and my base station does not have a Apple Homekit code.

I have update all the firmwares, apps versions and OS updates.

Re: HomeKit Reset Token - VMB4000

JamesC — Tue, 11 Jan 2022 19:57:40 GMT

JamesC

Re: HomeKit Reset Token - VMB4000r3

Eklektos — Sat, 29 Jan 2022 15:39:08 GMT

Can I get a reset token for HomeKit please?

Re: HomeKit Reset Token - VMB4000r3

JamesC — Mon, 31 Jan 2022 19:49:31 GMT

Eklektos,

JamesC