topic Re: Iphone permissions with application in Arlo Essential Wire-Free Cameras

Iphone permissions with application

Wbear — Mon, 10 Jan 2022 15:02:25 GMT

I have 3 of these same camera setup and working just fine, now I trying to add a 4th one, and I noticed the Arlo App doesn't have a "toggle" within the iPhone, settings>privacy... section that allows the app to use either the camera or the microphone. I have deleted the app, reinstalled and rebooted my phone, as well trying a iPad, and MacBook Pro, I reviewed the dev page under about in app and confirmed I have the latest app version 3.5.12(3220) Dec 23,2021. until I get the app to see my camera I can't get any new camera added as it not reading the QR code and there no way to manual, setup the camera without using this QR code process. Please advise.

Re: Iphone permissions with application

StephenB — Tue, 11 Jan 2022 12:06:10 GMT

@Wbear wrote:

I noticed the Arlo App doesn't have a "toggle" within the iPhone, settings>privacy... section that allows the app to use either the camera or the microphone.

That's not the right place. Look in settings->Arlo and you'll see the toggles for both camera and microphone there.

Re: Iphone permissions with application

Wbear — Tue, 11 Jan 2022 12:50:14 GMT

Their is NO options at that location either. See screenshot

Re: Iphone permissions with application

StephenB — Tue, 11 Jan 2022 12:58:55 GMT

What version of iOS are you running?

This is what I see with iOS 15.2:

Re: Iphone permissions with application

Wbear — Tue, 11 Jan 2022 13:27:16 GMT

Yes I have the version 15.2 , IPhone 12, model # MGEG3LL/A as well.

Re: Iphone permissions with application

StephenB — Tue, 11 Jan 2022 13:40:31 GMT

@Wbear wrote:
Yes I have the version 15.2 , IPhone 12, model # MGEG3LL/A as well.

FWIW, I am using the iPhone 12 mini. Also, I am running the 3.5.12 version of the app. So I am confused on why I am seeing the camera + microphone permissions, and you are not.

If you try the add-device process, do you get a prompt asking for permission?

It's been a while since I on-boarded an Essential camera. But what I remember is that the app displays a QR code for the Essential to scan. That is generated from your WiFi network name and password. I don't recall needing to scan a QR code in the app itself.

Re: Iphone permissions with application

Wbear — Tue, 11 Jan 2022 13:49:58 GMT

So, when you add a device, it not asking to permission to camera, it goes though steps, 1. Push the sync button (blue light), 2. enter Wi-Fi said and pwsd (yes it correct), and on 2.4 band, 3. Point camera at QR you should get a chime! This is where the App within iPhone needs permission to use, of course I don’t get the chime, and pairing timeout. I just at mercy of the app, I am just going to return the camera. Since there no way to get attached to my network and the app not working correctly I guess 3 camera will have to be good enough. TY for your reply a help. Happy New Year

Re: Iphone permissions with application

StephenB — Tue, 11 Jan 2022 17:00:48 GMT

@Wbear wrote:
3. Point camera at QR you should get a chime! This is where the App within iPhone needs permission to use,

Just to clarify - you are pointing the Arlo camera at the iPhone screen. So I don't understand what iPhone permissions have to do with this.