topic Re: Unable to connect in Arlo Essential Wire-Free Cameras

Unable to connect

Dakeo666 — Sun, 09 Jan 2022 15:00:03 GMT

Purchased 2x cameras early December, set up and connected no issues. Took down both cameras to charge before Christmas and also set up the grant access profile so my wife could view the cameras, since then camera 2 will not connect at all to any networks in the house and won’t even flash blue after 2 seconds for sync mode, just amber.

Re: Unable to connect

jguerdat — Sun, 09 Jan 2022 15:05:08 GMT

This may be a faulty camera but first, remove the camera from your account. Hold the Sync button on the bottom for >15 seconds until the LED starts flashing amber. Let it reboot and add it back as if new. ANy difference?

Re: Unable to connect

Dakeo666 — Sun, 09 Jan 2022 15:08:38 GMT

I’ve already done this, removed the camera from my device completely and held sync for 15sec sometimes either over 30secs. Now when I try and hold for 2secs to begin sync it only flashes amber a couple times

Re: Unable to connect

jguerdat — Sun, 09 Jan 2022 15:10:44 GMT

Try a briefer sync press, like <1 second or at least a few variations.

Re: Unable to connect

Dakeo666 — Sun, 09 Jan 2022 15:25:17 GMT

Managed to find and sync up the camera to my device, but now stays stuck on the video bandwidth screen, and I’m currently sat less than 2m away from the router

Re: Unable to connect

jguerdat — Sun, 09 Jan 2022 15:29:31 GMT

You can try clicking on Continue anyways to see if the install will finish but I haven't had success doing so. Otherwise, start over after verifying that the camera doesn't show in your device list (remove it if it does) and doinng the reset procedure again.

Re: Unable to connect

Dakeo666 — Sun, 09 Jan 2022 15:31:54 GMT

I kinda feel like I’ve already done all this before and not really making any progress lol

Re: No blue light/can't connect VMC2030

STM99 — Wed, 04 May 2022 16:34:36 GMT

I moved my Essential Spotlight Camera to a new home. I turned it off to not waste battery during the move.

Removed the device from the app in order to connect to the new wifi at the new place.

Now I can't turn it on in the app.

And when I try to connect, I don't get the blue light when I press the sync button, just an amber flashing light for a second or two.

I also tried resetting multiple times.

Perhaps it's because I haven't "turned on" the camera? Is there a way to do that outside the app? Or does the fact that the amber light comes on indicate that it is already "on"?

Re: No blue light/can't connect VMC2030

JamesC — Mon, 09 May 2022 17:33:55 GMT

STM99,

Try charging the camera, the symptom you describe sounds like the battery is depleted.

JamesC