topic Re: Reset of all equipment not being found in Arlo Essential Wire-Free Cameras

Reset of all equipment not being found

squinter96 — Tue, 04 Jan 2022 19:55:27 GMT

I have tried removing devices and now the app will not find any cameras or the base station. I have also used the reset button on the base station and the camera doesn’t read the qr code. The app states all are operational

Re: Reset of all equipment not being found

jguerdat — Wed, 05 Jan 2022 15:30:12 GMT

If all are operational there's nothing to do - they're already connected.

Re: Reset of all equipment not being found

squinter96 — Wed, 05 Jan 2022 18:11:30 GMT

After resetting the base station, I now have 2 amber lights and 1 green (from left to right)

Re: Reset of all equipment not being found

StephenB — Wed, 05 Jan 2022 22:25:43 GMT

Have you tried re-adding the base to your account?

Re: Reset of all equipment not being found

jguerdat — Thu, 06 Jan 2022 14:24:33 GMT

@squinter96 wrote:
After resetting the base station, I now have 2 amber lights and 1 green (from left to right)

That's a problem. You need a minimum of the power and Internet LEDs being green so 2 green, 1 off or amber left to right. It could be a bad power supply or base.

Re: Reset of all equipment not being found

squinter96 — Thu, 06 Jan 2022 17:22:16 GMT

Yes and it can’t be found