topic Essentials camera distorted static sound at night in Arlo Essential Wire-Free Cameras

Essentials camera distorted static sound at night

Markkennerley — Tue, 28 Dec 2021 11:13:53 GMT

Hi,

I have just got another Essentials camera in black, hardware VMC2030AerH9 with the firmware ending 1583184 .

I am noticing when it records at night it will randomly have a static/distorted block of sound which lasts for about 8-10 seconds which can happen randomly throughout the clip. I haven’t noticed it during the day.

I have the same Essentials camera at the back of the house with the same firmware but the hardware is VMC2030AerH8 and this is fine.

Any ideas will be welcomed.

I may just send it back to Amazon.

Thanks

Re: Essentials camera distorted static sound at night

jguerdat — Tue, 28 Dec 2021 14:50:07 GMT

I'd try 2 things before swapping at Amazon:

1) Swap cameras around to see if that makes a difference.

2) Remove and reinstall the camera in your account.

If neither helps, the swap is the fastest route.

Re: Essentials camera distorted static sound at night

Markkennerley — Wed, 29 Dec 2021 11:55:31 GMT

Hi jguerdat,

Thanks for the reply.

I have swapped them over and done a forget and a factor reset all at the same time.

Shall let you know how I get on.

It is certainly only something which happened at night. I have the Color vision turned off and just use night vision as I don’t want a spot light to come on.

Thanks

Re: Essentials camera distorted static sound at night

Markkennerley — Wed, 29 Dec 2021 18:33:39 GMT

Hi,

Tried the above, just been out into the garden to trip the camera and the footage has the same distorted sound burst for about 10 seconds.

Looks like I will be sending it back.

Thanks