topic Re: Stuck at the "Discovering your device page" while installing Homekit in Arlo Essential Wire-Free Cameras

Stuck at the "Discovering your device page" while installing Homekit

Victorien — Sun, 26 Dec 2021 16:58:39 GMT

Hello, I am trying to connect an Arlo Essential and an Arlo HUB (VMB4540) to Homekit, but it doesn't work. I get stuck at the "Discovering your device page". Others have been solved with a token reset... could I please request? Thanks

Re: Apple HomeKit stuck at "Discovering your device. Please wait."

Victorien — Fri, 24 Dec 2021 19:30:05 GMT

I struggle with the same problem. Could you send a token reset request for my hub too?
Thanks

Re: Stuck at the "Discovering your device page" while installing Homekit

Victorien — Mon, 27 Dec 2021 13:53:25 GMT

It's annoying to depend on the Support to reset your camera. You should add a feature that allows us to do that on our own. Moreover, It could be nice to have the Homekit code too. It will be easier to set up our Cameras.

Re: Stuck at the "Discovering your device page" while installing Homekit

JamesC — Mon, 27 Dec 2021 19:20:55 GMT

I've sent a token reset request to your base station that should resolve the issue. Please reboot your base station (remove and reapply power) allow the base station to come back online and try setting up HomeKit again using these instructions: How do I connect my Arlo camera to Apple HomeKit?

JamesC