topic Re: Setting up another account in Arlo Essential Wire-Free Cameras

Setting up another account

Bigjohn12 — Tue, 30 Nov 2021 19:42:45 GMT

I bought 3 sets of these cameras and wanted to put a set at 3 different homes. Today I started to setup a set at a second home but can’t because it says I already have an account. Is there anyway to have different accounts at different homes or properties? If not, I just wasted a lot of money.

Re: Setting up another account

StephenB — Tue, 30 Nov 2021 21:10:02 GMT

@Bigjohn12 wrote:
I bought 3 sets of these cameras and wanted to put a set at 3 different homes. Today I started to setup a set at a second home but can’t because it says I already have an account. Is there anyway to have different accounts at different homes or properties? If not, I just wasted a lot of money.

You can put cameras on different sites in the same account if you want to.

If you want different accounts, you'll need to get two more email addresses, and use those.

Re: Setting up another account

Bigjohn12 — Tue, 30 Nov 2021 21:16:19 GMT

Thank you for your reply and time. I have different emails that I can use but when I try to download another app it states I already have the account and it wants me to open the existing account. How do I create the second account with another email?

Re: Setting up another account

StephenB — Tue, 30 Nov 2021 21:24:21 GMT

@Bigjohn12 wrote:
it states I already have the account and it wants me to open the existing account. How do I create the second account with another email?

You can create the account(s) via my.arlo.com. Then you can use "friend" access to give your first account access to all the cameras in the other two accounts. https://kb.arlo.com/000039122/How-do-I-add-friends-to-my-Arlo-account.

It's best to accept the "friend" invite on a PC, so it can open a PC browser link.

The other option is to put all the cameras in one account, and then use "friend" access to give others access to selected cameras.