topic VMC2030 will not connect to Sky Q Wifi...but worked before on BT in Arlo Essential Wire-Free Cameras

VMC2030 will not connect to Sky Q Wifi...but worked before on BT

MattJH — Fri, 26 Nov 2021 13:16:49 GMT

I've just changed from BT to SKY Q/Sky Broadband. Following advice online I have split the frequencies on my broadband so I can just connect to 2.4ghz. I have factory reset my Arlo essentials camera and removed it from my app. When I try add the device again on my app following the guided process it can't find the camera. My phone is connected to the 2.4ghz internet. Any ideas?

Re: VMC2030 will not connect to Sky Q Wifi...but worked before on BT

StephenB — Fri, 26 Nov 2021 14:07:38 GMT

@MattJH wrote:

When I try add the device again on my app following the guided process it can't find the camera. My phone is connected to the 2.4ghz internet. Any ideas?

Sometimes using a PC browser (my.arlo.com) works when the app fails. So maybe try that.

Re: VMC2030 will not connect to Sky Q Wifi...but worked before on BT

MattJH — Fri, 26 Nov 2021 15:01:26 GMT

Thanks for the suggestion, I've just tried it three times on my PC and it won't connect still. The camera chimes with the QR code, flashes blue as I try to find it and then after a while the camera light flashes amber a few times before it stops.

Re: VMC2030 will not connect to Sky Q Wifi...but worked before on BT

StephenB — Fri, 26 Nov 2021 16:27:39 GMT

Any unusual characters or punctuation in the network name or password? Sometimes they can get in the way.

Also, if you use mac addresses to control network access, you'd of course need to add the VMC2030 to the list.