topic Re: Constant low battery alerts in Arlo Essential Wire-Free Cameras

Constant low battery alerts

Busybonzito — Wed, 11 Aug 2021 16:40:23 GMT

This morning I started getting constant push notifications and emails about a low battery. I had to turn off push notifications but I’ve gotten 283 emails in a half hour. I saw another post to remove and resume the camera but I won’t at the house for a couple weeks. Is there any way to stop this behavior which doesn’t require physical access or leave the camera offline?

Re: Constant low battery alerts

ShayneS — Thu, 12 Aug 2021 22:47:41 GMT

Have you tried disabling, turning the toggle off for (Device on) and reenabling through the Arlo app?

Re: Constant low battery alerts

BoKathy — Tue, 07 Sep 2021 13:36:50 GMT

Hundreds of alerts even though I remove camera.!!!!!

Re: Constant low battery alerts

ShayneS — Wed, 08 Sep 2021 17:59:44 GMT

Thank you for providing this feedback. The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Constant low battery alerts

Busybonzito — Wed, 08 Sep 2021 18:11:03 GMT

Two days after I posted this a different camera on the same network started doing the same thing so I was able to try to debug it.

Turning the device Off and then On again did not help, but turning the device off and leaving it off caused the alerts to stop after ~40 minutes. I then turned the camera back on and had no further issues.

Interestingly, both times this happened was early in the morning on the first cold nights of the year (~35F). Both cameras stopped at about the same time of the day (one on its own, one that was turned off). Both cameras significantly drained their batteries in the process (dropping from roughly 15% to 8%). My guess would be that the cold battery browned out on camera wake up, caused a reboot which sent a low battery notification, then boot looped until the temperature rose enough that the battery could handle the peak loads.

Re: Constant low battery alerts

travis20 — Mon, 13 Sep 2021 12:53:33 GMT

The low batter warning. 13% battery is the most annoying thing about Arlo devices. How is this not fixed yet.

Re: Constant low battery alerts

Amstenge — Mon, 20 Sep 2021 09:28:59 GMT

My cameras also are doing the consistent battery warning and it's not due to the cold. I was receiving texts every few seconds. The temperature here hasn't gotten below 60 so it is not a cold thing.

Re: Constant low battery alerts

skikab — Wed, 22 Sep 2021 03:29:16 GMT

This is unbelievable!!! We are getting the low battery warning literally every 5 seconds!! I have removed the camera from our system yet they are still coming!!!!!!! What is going on?? I am about to throw the damn thing in the lake. HOW HAS THIS NOT BEEN RESOLVED YET!!!!!!

Re: Constant low battery alerts

skikab — Wed, 22 Sep 2021 03:34:12 GMT

ON 9/8/21 we were told that the issue was being investigated. It is 9/21 and IT IS STILL NOT FIXED!!!

Re: Constant low battery alerts

skikab — Wed, 22 Sep 2021 03:40:23 GMT

Now a 2nd camera is doing it...I have already received THOUSANDS OF E-MAILS and push notifications every 2 seconds. I can silence the push notifications but have no way of stopping the e-mails!!!!!

Re: Constant low battery alerts

suzeo99 — Wed, 22 Sep 2021 14:32:31 GMT

Same issue here...also battery went from 100% to 4% in 3 days..used to be a month between charges. This bug has been happening since July and has not been fixed

Re: Constant low battery alerts

AG13 — Sun, 26 Sep 2021 12:05:16 GMT

Absolute same issue here. Have received over 250 notifications for two cameras. Three weeks ago I received 115 notification. This is absolutely embarrassing and extremely frustrating as it takes over your phone. It is constant. Dear Arlo please f provide your users an alternate solution!!

Re: Constant low battery alerts

User0815_1 — Tue, 28 Sep 2021 04:52:42 GMT

Same issue here, please solve, wie have more than one camera, and can't wait so see receiving millions of e-mails. Hope you take more care about the date itself.

Re: Constant low battery alerts

dnoguer — Mon, 04 Oct 2021 05:40:25 GMT

I face the same problem… it had around 50% battery left and this morning (fist cold and wet day) at 7.30 I’m having hundreds of notifications that has under 13% battery. We need a fix!

Re: Constant low battery alerts

ROL-X — Mon, 04 Oct 2021 18:14:55 GMT

This issue is almost 5 months, still not resolved.

Hundred threads in this forum with same problem, hundreds unsatisfied customers.

Firmware releases and app updates isn't fix this issue.

Looks like arlo dev team is absolutely don't want to hear us about this.

Even new releases is described this problem is solved, but not, problem is NOT FIXED.

Same hundreds notifications every second, same tons of emails, and battery drain with no reasons.

My camera has 88% yesterday, did 2 recordings overnight, and voila, Drained to 13% and start spamming at 5:15AM.

Re: Constant low battery alerts

Bch408 — Wed, 06 Oct 2021 00:56:23 GMT

Is there a resolution? I am getting like 100 emails an hour.

Re: Constant low battery alerts

GT99 — Thu, 07 Oct 2021 04:56:02 GMT

I am having the same issue. Hundreds of emails and notifications once it gets to 13% battery. Driving me insane all the spam!

Re: Constant low battery alerts

Hickory444 — Sat, 09 Oct 2021 11:51:40 GMT

Mine did the same thing last night. I removed all cameras from the app, muted notifications and they still kept coming. I had to turn my phone off. Today I will ha e to delete about a thousand emails.

Re: Constant low battery alerts

Cassiana — Sat, 09 Oct 2021 18:50:43 GMT

Same issue year later! How that could be one year without any activity from Arlo. Worst service

Re: Constant low battery alerts

MG457 — Sun, 10 Oct 2021 02:16:10 GMT

I am having the same problem. Over 50 notifications within 2 minutes around 4:30 am. Removing the camera did not help. The only thing that stopped it was turning off all notifications from the app.

And why is my battery low after 2 - 3 weeks in the first place?