topic Re: Accept Access but no Camera Shows Up in Arlo Essential Wire-Free Cameras

Accept Access but no Camera Shows Up

Isa2001 — Thu, 07 Oct 2021 02:34:28 GMT

I have given access to my husband; he received email invite, downloaded the app and followed the instructions to set-up an account BUT no device is showing up in the app. When he goes to “Devices” it prompts him to select device type — like the initial set-up I did in my own app when setting up the camera. He did that and it seemed to deactivate the camera in my account/app! So I deleted his account in his app and had to set it up all over again in my app.

The grant access flow needs to be optimized, certainly seems to be very glitchy judging from queries here.

Tips?

Re: Accept Access but no Camera Shows Up

jguerdat — Thu, 07 Oct 2021 13:48:14 GMT

When you grant access, the other person does not try to set up the system again - any camera you've added to his access should show automatically.

Re: Accept Access but no Camera Shows Up

Isa2001 — Thu, 07 Oct 2021 13:54:17 GMT

Completely understood BUT the camera *does not* show up automatically. Instead of the camera showing up automatically, he gets a prompt to set-up a device. See the difference?

Re: Accept Access but no Camera Shows Up

JamesC — Thu, 07 Oct 2021 19:49:43 GMT

Isa2001,

You must log in or create an account using the link provided in the email when sharing via grant access. Try this using a PC to see if you experience the same results.

JamesC

Re: Accept Access but no Camera Shows Up

Isa2001 — Thu, 07 Oct 2021 20:35:32 GMT

Yep, did that. Will see if doing it on a PC makes a difference. Thanks.