topic Re: Essential Series Spotlight Not Working in Arlo Essential Wire-Free Cameras

Essential Series Spotlight Not Working

Gummie12 — Sun, 05 Sep 2021 15:16:25 GMT

I have been trying for weeks to get support for my spotlight and the support has been terrible. About 3 weeks ago the spotlight just stopped working. I have toggled it on and off, restarted and reset the camera and nothing is working. Has anyone else had this issue and if so what have you done. Support does not even bother to contact you and considering I am still in the trail period this is really discouraging from getting an actual subscription.

Re: Essential Series Spotlight Not Working

jguerdat — Mon, 06 Sep 2021 12:47:38 GMT

Try removing and re-onboarding the camera to see if that helps. If not, you have to go through support to get a replacement - keep trying.

Re: Essential Series Spotlight Not Working

Gummie12 — Tue, 07 Sep 2021 03:35:35 GMT

Thanks for the suggestion, I have tried both and the "support" group stopped replying after I sent them a few pictures of the product not working. It also appears that the sound and spotlight stopped working at the same time.

Re: Essential Series Spotlight Not Working

jguerdat — Tue, 07 Sep 2021 13:40:41 GMT

Maybe PM the support case number to @JamesC

Re: Essential Series Spotlight Not Working

G1943 — Tue, 12 Oct 2021 00:40:24 GMT

Camera stopped working 10 days ago and 11 contacts with support have not helped. System can not locate the camera. Tried both via the phone and the computer.

Re: Essential Series Spotlight Not Working

JamesC — Tue, 12 Oct 2021 21:11:06 GMT

G1943,

Have you factory reset the camera and then tried re-onboarding? Follow these instructions: How do I factory reset and re-sync my Arlo camera?

JamesC

Re: Essential Series Spotlight Not Working

G1943 — Fri, 22 Oct 2021 17:10:38 GMT

Thanks for the response. Tried and still did not work

Re: Essential Series Spotlight Not Working

G1943 — Fri, 22 Oct 2021 17:20:13 GMT

Yes, I had similar issues ARLO SUPPORT SERVICE IS TERRIBLE!!

After 21 contacts (between 10/3/21 and 10/20/210 attempting to get resolution to a similar problem, which included a phone number no longer active and repetitive unsuccessful requests to speak to an individual, I finally decided to return the camera to Amazon. It took 11 minutes for Amazon to accept the return, with a $15 restocking fee, not considered fair given the problems, but I wanted to get rid of the camera. Praises to Amazon.

Re: Essential Series Spotlight Not Working

Gummie12 — Wed, 27 Oct 2021 02:21:03 GMT

So I was told that someone from a Tier 3 would call me regarding the light and I have been waiting over 2 weeks for a call back. I was initially told after a previous 2 weeks of run-around, that you had to have a subscription for the spotlight to work and most recently that this was not true as it should work regardless. However, here we are several months later and still no spotlight unless I manually turn it on while actively reviewing the camera.

Re: Essential Series Spotlight Not Working

Kal96 — Fri, 24 Dec 2021 01:21:47 GMT

well that sucks. no recording and no spot light wtf I buy this for and recommend people for