topic Re: Arlo Essential Spotlight Camera in Arlo Essential Wire-Free Cameras

Arlo Essential Spotlight Camera cannot locate cameras on setup

Castelli — Mon, 02 Aug 2021 16:26:00 GMT

VMC2030B-100NAS is not on your model list. I am having trouble when I get to the step when it is trying to locate my Arlo cameras. Can someone help?

Re: Arlo Essential Spotlight Camera

StephenB — Sun, 01 Aug 2021 19:23:26 GMT

@Castelli wrote:

VMC2030B-100NAS is not on your model list. I am having trouble when I get to the step when it is trying to locate my Arlo cameras. Can someone help?

If the app can't find it, then perhaps try a PC browser (my.arlo.com).

Re: Arlo Essential Spotlight Camera

JamesC — Mon, 02 Aug 2021 16:26:31 GMT

Castelli,

Could you provide more details? What happens when you attempt setup? At what point do you experience an issue?

JamesC

Re: Arlo Essential Spotlight Camera

stevehal20 — Sun, 08 Aug 2021 09:00:16 GMT

i do everything it says to do to pair with my network. Barcode works fine and i go to next screen where it looks for the camera. Nothing happens after the blue light goes to orange and stops working?

Re: Arlo Essential Spotlight Camera

StephenB — Sun, 08 Aug 2021 10:25:02 GMT

@stevehal20 wrote:

i do everything it says to do to pair with my network. Barcode works fine and i go to next screen where it looks for the camera. Nothing happens after the blue light goes to orange and stops working?

If you are using your phone, then try using my.arlo.com in a PC browser, and see if that works.

Re: Arlo Essential Spotlight Camera

Castelli — Mon, 09 Aug 2021 11:05:00 GMT

Thanks. I finally figured it out but now my internet for one of the cameras does not have full bars. Is there a reason that they only say to use 2G instead of 5G networks?

Re: Arlo Essential Spotlight Camera

Castelli — Mon, 09 Aug 2021 11:05:39 GMT

Thanks. I finally got it to work.

Re: Arlo Essential Spotlight Camera

StephenB — Mon, 09 Aug 2021 11:47:51 GMT

@Castelli wrote:

Is there a reason that they only say to use 2G instead of 5G networks?

The cameras only have 2.4 gHz wifi. If the phone is connected at 5 gHz, there is sometimes and issue when discovering the camera. Though despite the FAQs, it generally will work, especially when the network name is the same for both both bands.

However, there are still cases where it is hard to on-board. The easiest next step is to switch to a PC if you were using the app - though some Arlo devices can only be on-boarded with the app.

Re: Arlo Essential Spotlight Camera

dcfox1 — Thu, 12 Aug 2021 18:10:06 GMT

@Audreanne May not be the problem but there have been several post that fixed this. They were selecting the wrong Essential camera since there are 3 selections. Also try on the web page my.arlo.com if you have not.