topic Re: Videos in library appear to be jumping. The live video is stable. in Arlo Essential Wire-Free Cameras

Videos in library appear to be jumping. The live video is stable.

Trudy_G — Sun, 08 Aug 2021 01:51:16 GMT

When I watch the videos in the library, they appear to be jumping. The live video is stable. Earlier today, I watched several videos in the library and they were NOT jumping. What made the viewing change. I repeat, the live video is not jumping.

Re: Videos in library appear to be jumping. The live video is stable.

StephenB — Sun, 08 Aug 2021 10:45:59 GMT

@Trudy_G wrote:

When I watch the videos in the library, they appear to be jumping.

I'm not sure I understand what you mean by "jumping". Does the video look corrupted for a while, and then return to normal? Or the field of view suddenly changing?

Would you be willing to share a video that shows the problem?

Re: Videos in library appear to be jumping. The live video is stable.

Trudy_G — Sun, 08 Aug 2021 12:06:46 GMT

Videos were working perfectly until last evening 2021 Aug 7th. They jump up and down while watching the videos in library. I can watch the live video without it jumping. I can't explain it any better than that. I'll see if I can figure out how to share one of my videos.12:00 a. m. August 8, 2021
https://my.arlo.com/hmsweb/users/library/share/link/8B35BC42C1C7FB45_202108

Re: Videos in library appear to be jumping. The live video is stable.

Trudy_G — Sun, 08 Aug 2021 12:10:06 GMT

Well that is so funny. The video that I included in the last reply is jumping when I watch it in my Arlo web site. But when I watch it here in the reply message, it is stable. Very weird.

Re: Videos in library appear to be jumping. The live video is stable.

Trudy_G — Sun, 08 Aug 2021 12:19:28 GMT

I tried watching the Library Videos in another browser and now they are working correctly. When watching with Google Chrome, the video jumps. This just started happening on August 7th. Previously, I had no problem watching videos on Chrome. Now I tried watching the videos using Microsoft Edge, and they are stable. No more jumping.

Re: Videos in library appear to be jumping. The live video is stable.

StephenB — Sun, 08 Aug 2021 12:22:37 GMT

@Trudy_G wrote:

I tried watching the Library Videos in another browser and now they are working correctly. When watching with Google Chrome, the video jumps. This just started happening on August 7th. Previously, I had no problem watching videos on Chrome. Now I tried watching the videos using Microsoft Edge, and they are stable. No more jumping.

Interesting. Maybe try clearing the Chrome browser cache, and see if anything changes.