topic Re: Last installed camera getting alerts but not recording video in Arlo Essential Wire-Free Cameras

Last installed camera getting alerts but not recording video

billrigsby — Sat, 24 Jul 2021 20:19:25 GMT

I installed my fifth Arlo essential wireless and I'm getting several alerts but it is not recording any video feeds when I go and log into the device and make it live I can see it but I cannot record anything from that like I can the other four cameras. Firmware is up to date I will admit I bought this on eBay it was open box but in my opinion it was a used I don't see how that would affect it's recording abilities. I have removed it and added it restarted the base tried several different things. I know you do not need a subscription to record video so any help would be appreciated. Thank you

Re: Last installed camera getting alerts but not recording video

StephenB — Sat, 24 Jul 2021 20:31:24 GMT

@billrigsby wrote:
. I know you do not need a subscription to record video

That's incorrect. All cameras launched after 2018 need a paid subscription for cloud recording. That includes Pro 3, Pro 4, Ultra, and Arlo Essential models.

What camera model did you purchase?

Re: Last installed camera getting alerts but not recording video

billrigsby — Sat, 24 Jul 2021 20:38:14 GMT

Sorry I wasn't clear, I am recording to a USB drive, through the base station. The last I bought was an Arlo essential spotlight, just like the other four, only this one is white not black.

Re: Last installed camera getting alerts but not recording video

StephenB — Sat, 24 Jul 2021 20:43:58 GMT

@billrigsby wrote:
Sorry I wasn't clear, I am recording to a USB drive, through the base station.

Thx for clarifying - then of course you should be seeing the recordings. Have you checked the rule for the camera?

Note there is a bug in the Android app (the 3.5.1 update from 20 July). It won't show any local recordings at present. So that might also be the problem (assuming a VMB4540 that has direct access to local storage configured).

Re: Last installed camera getting alerts but not recording video

billrigsby — Sat, 24 Jul 2021 21:02:29 GMT

By 20 / July I guess you mean July 20th of this year? That seems to be the version I have, I'm not sure what you mean by check the rule of the camera. I have only had Arlos for about a month but the other four function fine. Can you be more specific about the rule of the camera?

Re: Last installed camera getting alerts but not recording video

StephenB — Sat, 24 Jul 2021 21:58:58 GMT

@billrigsby wrote:

By 20 July I guess you mean July 20th of this year? That seems to be the version I have,

Yes. Are you using Android or iOS?

@billrigsby wrote:
I'm not sure what you mean by check the rule of the camera.

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Go into the "armed" mode, and look for a rule for the last camera. If there isn't one, then add it. If there is one, then make sure it includes the recording step.

Re: Last installed camera getting alerts but not recording video

dcfox1 — Sat, 24 Jul 2021 22:07:41 GMT

@billrigsby wrote:

By 20 / July I guess you mean July 20th of this year? That seems to be the version I have, I'm not sure what you mean by check the rule of the camera. I have only had Arlos for about a month but the other four function fine. Can you be more specific about the rule of the camera?

He meant the rule for the camera under the active mode you have. Here is a link to explain. Make sure it is set to record like your others.

What are modes and rules and how does Arlo use them?

Edit: We were replying at the same time. Didn't mean to repeat.

Re: Last installed camera getting alerts but not recording video

billrigsby — Sat, 24 Jul 2021 22:09:27 GMT

Yes, I am on Android.

Okay thanks, I found it, back of garage is set to if motion is detected, record video and it is set to up to 300 seconds.

I reset it just for grins we'll see what happens, but all four cameras were set the same way.

Maybe it could be the camera who knows. Thanks for your help I'll play with it some more.

Re: Last installed camera getting alerts but not recording video

billrigsby — Sat, 24 Jul 2021 22:10:35 GMT

Thank you, no worries about repetition.

Re: Last installed camera getting alerts but not recording video

billrigsby — Sat, 24 Jul 2021 22:11:08 GMT

Thank you, no worries about repetition.

Re: Last installed camera getting alerts but not recording video

StephenB — Sun, 25 Jul 2021 10:13:58 GMT

@billrigsby wrote:

Yes, I am on Android.

Are you looking for recordings on the app, or are you putting the USB drive in your PC?

You won't be able to see any local recordings in the app, until Arlo fixes the bug they introduced last week.

Re: Last installed camera getting alerts but not recording video

billrigsby — Sun, 25 Jul 2021 13:25:40 GMT

Okay so now I can see the recordings if I put the USB drive in my PC, thanks. However, how come I can see recordings on all of the other cameras? Is that because they still have the free trial running? And when the free trial runs out in <three months and the bug is not fixed I will not be able to see anything on the app is that how this is going to work?

The bug must extend to the app on the computer also because I cannot see any of the recordings from the last camera on my PCI there without using/removing the USB drive.

Re: Last installed camera getting alerts but not recording video

dcfox1 — Sun, 25 Jul 2021 17:54:08 GMT

@billrigsby wrote:

Okay so now I can see the recordings if I put the USB drive in my PC, thanks. However, how come I can see recordings on all of the other cameras? Is that because they still have the free trial running? And when the free trial runs out in <three months and the bug is not fixed I will not be able to see anything on the app is that how this is going to work?

The bug must extend to the app on the computer also because I cannot see any of the recordings from the last camera on my PCI there without using/removing the USB drive.

You can still see the cloud recordings of the cams in the App library for the cams still on the trial. The bug is just for viewing local recordings. I would think Arlo should have this bug fixed soon since it is so widespread with Android App.

Re: Last installed camera getting alerts but not recording video

StephenB — Sun, 25 Jul 2021 18:14:03 GMT

@billrigsby wrote:
I cannot see any of the recordings from the last camera on my PC there without using/removing the USB drive.

You need a subscription to see them directly on the PC. You only have direct access to local storage in the app (which is broken at the moment).

Re: Last installed camera getting alerts but not recording video

billrigsby — Sun, 25 Jul 2021 18:35:46 GMT

Okay, thank you I'm getting the hang of all this, I'm only about two or three weeks in, so just call me the Newbie.

Re: Last installed camera getting alerts but not recording video

StephenB — Sun, 25 Jul 2021 19:26:24 GMT

@billrigsby wrote:

Okay, thank you I'm getting the hang of all this, I'm only about two or three weeks in, so just call me the Newbie.

No problem, it does take a while to get it all sorted out.

It'd be good if Arlo could make it all a bit simpler.

Re: Last installed camera getting alerts but not recording video

Madnmoshat — Wed, 04 Aug 2021 03:10:04 GMT

First off my model # is VMC2330W and it is not shown in the list to pic from. I bought 3 in a pack just over a week ago. When I first hooked them up, they worked fine. Then after a few days they stopped recording video. It sends notifications but does not record. I bought these brand new from Walmart. I also bought a pro 3 floodlight which was working fine too. Model# FBK1101. It also stopped recording. I am very frustrated and thinking about returning them all before my 30 days is up.

Re: Last installed camera getting alerts but not recording video

Madnmoshat — Wed, 04 Aug 2021 05:16:24 GMT

The 3 pack of arlo essential camera's I bought were white. They were just fine for about the first 3 days. Then they stopped recording video's and just sends alerts. So disgusted.

Re: Last installed camera getting alerts but not recording video

Madnmoshat — Wed, 04 Aug 2021 05:21:28 GMT

My camera's are a model VMC2330W THEY don't even offer that model to select from. My camera's stopped recording and now only send notifications which are useless with no video.

Re: Last installed camera getting alerts but not recording video

StephenB — Wed, 04 Aug 2021 10:17:15 GMT

@Madnmoshat wrote:
My camera's stopped recording and now only send notifications which are useless with no video.

Have you checked that they are still covered by the trial subscription?

You can use my.arlo.com for this. Go in to settings, and then select "subscription" from the left pane.