topic Re: Message says Looking for your Arlo camera.. in Arlo Essential Wire-Free Cameras

Message says looking for your Arlo camera - Essential Spotlight

Frbarnes1975 — Thu, 01 Oct 2020 17:10:25 GMT

I'm having this issue with the essential spotlight camera. It does not detect my camera.. I've tried all of this.. any look from anyone else??

Re: Message says Looking for your Arlo camera..

ShayneS — Thu, 01 Oct 2020 17:14:53 GMT

Hi @Frbarnes1975

Have you tried on the Arlo mobile app & web portal?

Re: Message says Looking for your Arlo camera..

Frbarnes1975 — Thu, 01 Oct 2020 17:37:10 GMT

Yes I've tried both.. and it just spins then says it can't be found.

Re: Message says Looking for your Arlo camera..

ShayneS — Thu, 01 Oct 2020 17:48:03 GMT

Are you trying to connect to a Base Station/SmartHub or directly to your router?

Re: Message says Looking for your Arlo camera..

Frbarnes1975 — Thu, 01 Oct 2020 18:20:49 GMT

Directly to router

Re: Message says Looking for your Arlo camera..

Autumn6230 — Thu, 01 Oct 2020 23:45:54 GMT

I had the same issue and after trying many things including calling CS, I found that my wifi password was wrong. I entered the correct one and it worked! Just bought these today and setup takes a while especially because instructions aren't too detail. Hope it helps.

Re: Message says Looking for your Arlo camera..

Frbarnes1975 — Fri, 02 Oct 2020 03:18:32 GMT

Password is correct.. it just can't locate the camera.

Re: Message says Looking for your Arlo camera..

ShayneS — Fri, 02 Oct 2020 17:28:26 GMT

@Autumn6230 Thank you for that info,

@Frbarnes1975 Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Message says Looking for your Arlo camera..

Seddy21086 — Thu, 22 Oct 2020 02:50:48 GMT

Any luck on this? I'm going to send it back tomorrow if not. I tried everything. Only thing I can think of is SSID is wrong somehow.. Maybe not include dash etc. I've tried app, mobile web, reset, complete charge. It scans fine on 2g.. But still nothing. Blinks blue then red after timing out

Re: Message says Looking for your Arlo camera..

JamesC — Thu, 22 Oct 2020 16:44:23 GMT

Seddy21086,

At what point are you experiencing the issue? Could you provide a screenshot of the error you're seeing?

JamesC

Re: Message says Looking for your Arlo camera..

YvonneE00 — Sat, 14 Nov 2020 21:57:48 GMT

Same here, returned previous which worked for 2 months, purchased new one, app wont find..Replaced router with provider, password correct for 2.4ghz, now app says limit reached when I only have this replacement camera, I bypass the pop up and still not discovered. App settings say no camera