topic Re: Notification issues and App response time in Arlo Essential Wire-Free Cameras

Notification issues and App response time

Camera_Ess — Wed, 23 Sep 2020 04:11:06 GMT

Experiencing sporadic connectivity issues associated with the Arlo app. I receive motion event notifications but am unable to view the live feed on the app due to connectivity issues. At the time, the phone is connected to the network and other apps which require internet are functioning on the network. The camera is installed on the exterior of the home and router is less than 10 ft away. On some occasions, I am able to access the live feed on the app by going outside and standing near the camera. Is this a problem that is specific to the Essential model since the base station is not required? Any assistance/feedback is greatly appreciated.

Re: Notification issues and App response time

JamesC — Wed, 23 Sep 2020 16:36:46 GMT

Camera_Ess,

The symptoms you describe are generally an indication of an interference or connectivity issue. What does the signal strength indicator show on your camera? When attempting to live stream, do you receive an error message?

JamesC

Re: Notification issues and App response time

Camera_Ess — Wed, 30 Sep 2020 17:54:16 GMT

Hi James,

The camera signal strength is three rings and the following message is present "There was an error obtaining your library. Arlo team is working on this issue."

Re: Notification issues and App response time

JamesC — Thu, 01 Oct 2020 16:23:41 GMT

Camera_Ess,

Do you see this same behavior when using the web client on a PC? Does this only happen when using the mobile app?

JamesC

Re: Notification issues and App response time

Camera_Ess — Fri, 09 Oct 2020 02:24:38 GMT

I have only used the mobile app.

Re: Notification issues and App response time

jguerdat — Fri, 09 Oct 2020 13:52:05 GMT

Use the web client to help troubleshoot. If it works properly there but not in the app you've helped locate the problem.

Re: Notification issues and App response time

Camera_Ess — Wed, 14 Oct 2020 20:38:23 GMT

I am able to connect to the web client on the PC. The mobile app is still experiencing connectivity issues.