topic Re: Feed broken, Activity Zones missing, cannot get support even though I have a subscripti [SOLVED] in Arlo Essential Wire-Free Cameras

Feed broken, Activity Zones missing, cannot get support even though I have a subscription

Mike11111 — Fri, 13 Mar 2026 23:23:38 GMT

Feed no longer works in either the app or the web portal - motion notifications arrive but without video. I can no longer set activity zones - the option is simply missing from the menu. The previously existing activity zones appear to no longer be active, because we're getting hundreds of useless notifications a day now.
These problems started a few days ago, which coincides with the renewal of the annual subscription --- they successfully billed me, and the app shows the plan is all ok.

I have tried all the steps suggested -- cleared cache, uninstalled the app, reinstalled. My wife who uses the same account on her phone has had the exact same problems, and has tried the same steps. As the same issues exist in the web portal, I don't believe it's anything to do with the app.

The website won't let me talk to a human for support, because it claims I don't have a subscription - when I most definitely do.

Re: Feed broken, Activity Zones missing, cannot get support even though I have a subscription

Mike11111 — Fri, 13 Mar 2026 23:25:43 GMT

I should add that at this point I am left with no option but to cancel the subscription and avoid Arlo for the rest of my life.

Re: Feed broken, Activity Zones missing, cannot get support even though I have a subscription

jguerdat — Sat, 14 Mar 2026 13:09:16 GMT

Unfortunately, it's the weekend and the mods likely won't log in until Monday (if one does, you're very lucky).

Re: Feed broken, Activity Zones missing, cannot get support even though I have a subscripti [SOLVED]

Mike11111 — Tue, 17 Mar 2026 21:54:53 GMT

Doing a hard reset on the camera appears to have solved all 3 problems:

- The feed is now working, i.e. videos now appear

- The Zones menu item now appears

- The Arlo website now lets me contact a human for support.

Gotta say, it's absolutely stupid that there is a camera failure mode that *prevents people from getting support*. Insane.