topic Re: Subscription not recognized in Arlo Essential Wire-Free Cameras

Subscription not recognized

Shan89 — Wed, 21 Jan 2026 12:54:14 GMT

I have a paid subscription which I pay for every month but my account says I dont have one and it doesnt record anything neither safe any videos on my account.

I do have a paid subscription. Can you look into this and correct it?

Re: Subscription not recognized

BrookeN — Wed, 21 Jan 2026 14:43:55 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Subscription not recognized

Shan89 — Wed, 21 Jan 2026 14:51:18 GMT

Just did thanks so much!