topic App is not working in Arlo Essential Wire-Free Cameras

App is not working

Arlo-is-the-wor — Tue, 06 Jan 2026 00:02:01 GMT

My app will not work and there is no way to chat with a person to solve this. Almost got scammed trying to call a number and they wanted $99 to “update my firmware” on my app. Just emailed the support email and it got sent back. What a shame. Looking into Google cams right now.

Re: Worst customer service ever

ShayneS — Tue, 06 Jan 2026 00:01:46 GMT

Hi @Arlo-is-the-wor

Thanks for reporting this. Can you provide more detail regarding the symptom you're experiencing so I can do my best to assist?

Re: Worst customer service ever

Arlo-is-the-wor — Tue, 06 Jan 2026 00:17:20 GMT

When i type in my login credentials it says unknown error. I have tried deleting app and re downloading I have tried restarting my phone still the same outcome

Re: App is not working

ShayneS — Tue, 13 Jan 2026 22:51:05 GMT

Can you private message me with the best contact method and I'll have the team reach out to you ASAP.