topic Re: arlo essential camera in Arlo Essential Wire-Free Cameras

arlo essential camera won't move pass the qr

mrandmrswhite — Mon, 12 Apr 2021 20:55:43 GMT

I bought an Arlo essential camera and for whatever reason, it stopped working, I reset it and now it won't move pass the qr code screen. the camera won't even open. i have done a reset at least 5 times. I have tried 4 different phones from iPhone to android. I've tried from a pc and laptop and both still not moving past the qr code screen.

Re: arlo essential camera

jguerdat — Sun, 11 Apr 2021 13:44:14 GMT

Did you also remove the camera from Settings, My Devices?

Re: arlo essential camera

mrandmrswhite — Sun, 11 Apr 2021 15:43:19 GMT

Yes I removed the device from settings and my router. I even tried making a new account and got the same issue

Re: arlo essential camera

jguerdat — Mon, 12 Apr 2021 13:30:47 GMT

You may be able to swap at the store. If not, use the Contact Support link at the bottom here.

Re: arlo essential camera

JamesC — Mon, 12 Apr 2021 18:47:40 GMT

mrandmrswhite,

Is the camera fully charged? What LED behaviors are you seeing when working through onboarding? Does the camera make a chime when viewing the QR code?

JamesC

Re: arlo essential camera

mrandmrswhite — Tue, 13 Apr 2021 08:21:43 GMT

Its fixed. I had to reset it a couple of times.

Re: arlo essential camera

mrandmrswhite — Tue, 13 Apr 2021 08:22:11 GMT

I fixed it