topic Re: Camera won’t record movement in Arlo Essential Wire-Free Cameras

Camera won’t record movement

Claired9 — Sat, 10 Apr 2021 18:19:58 GMT

I have 3 cameras, 2 are working fine, but 1 detects movement but won’t record anything! I’ve reset base station, reloaded all cameras, and still 2 work great and 1 won’t record anything. What can I do to get it working?

Re: Camera won’t record movement

StephenB — Sun, 11 Apr 2021 12:09:00 GMT

What camera model?

Have you tried making a manual recording?

Have you checked the subscription status for the camera?

Re: Camera won’t record movement

Claired9 — Sun, 11 Apr 2021 15:19:26 GMT

Its the arlo essential camera with spotlight, I don't have a subscription, the other 2 cameras record and keep the recordings for 7 days.

Re: Camera won’t record movement

dcfox1 — Sun, 11 Apr 2021 17:57:02 GMT

@Claired9 wrote:
Its the arlo essential camera with spotlight, I don't have a subscription, the other 2 cameras record and keep the recordings for 7 days.

With the Essential you need a Subscription for cloud recordings after the 3 month trial to smart runs out. Your other cams must be an Pro2 or older that still have the free 7 day cloud storage.