topic Re: Adding device to admin failed in Arlo Essential Wire-Free Cameras

Adding device to admin failed

RomeyTS — Sun, 22 Jun 2025 14:51:51 GMT

I have 2 cameras and just bought the doorbell cam. But adding it to a different user's profile indicates operation failed. The first two were added without issues. The doorbell appears on their list but doesn't save and indicates operation failed.

Re: Adding device to admin failed

StephenB — Sun, 22 Jun 2025 20:46:11 GMT

@RomeyTS wrote:

I have 2 cameras and just bought the doorbell cam. But adding it to a different user's profile indicates operation failed.

Are you trying to install the doorbell to two accounts? That cannot be done.

Instead, you need to use the "Friend" account feature.

Re: Adding device to admin failed

bennyb0i — Tue, 24 Jun 2025 19:52:23 GMT

This is also happening to me. I can no longer add access rights to new cameras to other users I previously invited and set up under the "People" section of the app (Settings > People). The app keeps throwing up an "Operation Failed" error when I hit save.

Re: Adding device to admin failed

ShayneS — Tue, 24 Jun 2025 20:09:50 GMT

@bennyb0i Can you try removing and reinstalling the app

Re: Adding device to admin failed

bennyb0i — Tue, 24 Jun 2025 21:44:25 GMT

Removing and reinstalling the app still gives the same problem. Operation Failed.

Re: Adding device to admin failed

ShayneS — Tue, 24 Jun 2025 22:17:17 GMT

@bennyb0i

Is this occurring with iOS or android?

Re: Adding device to admin failed

bennyb0i — Tue, 24 Jun 2025 22:21:09 GMT

This is with the Android app.

Re: Adding device to admin failed

ShayneS — Wed, 25 Jun 2025 20:07:18 GMT

The Arlo development team is currently investigating reports of this behavior. We will provide an update as soon as we have more information to share with the community.

Re: Adding device to admin failed

Choffer26 — Sat, 28 Jun 2025 23:38:20 GMT

I am having the same problem. We just got a new doorbell, but i cannot save access to another admin on the account. I can't make any updates to the other admin's access (add or remove).

Re: Adding device to admin failed

Gregory215 — Sun, 29 Jun 2025 03:07:37 GMT

Same problem for me. I bought new doorbell and two cameras. I shared access to the doorbell with my wife's account just fine. But I get Operation Failed each time I try sharing the cameras to her account through the app. I'm using the android app.

Arlo Essential Indoor 2nd Gen Camera

Frenchy01 — Thu, 03 Jul 2025 00:58:06 GMT

I added a new camera to my system. My wife has a share of the account with all the current cameras. I went to my app under my admin and added the new camera to her share. Everytime I try to save it fails. Can't figure out why. Any ideas?

Re: Adding device to admin failed

ShayneS — Tue, 08 Jul 2025 19:37:11 GMT

Can you update to the latest version of the android app 6.2.2 and tests again.