topic Re: Can’t View Feed in Arlo Essential Wire-Free Cameras

Can’t View Feed

Kulcat70 — Fri, 21 Mar 2025 16:22:12 GMT

So I upgraded to he new version of rhe Arlo app and it absolutely sucks. I haven’t been able to view the e feed for any of my three cameras and have reached out to support four separate times and have received no response in over three weeks.

I’ve searched for why this is and while I’ve seen other posts related to this, which apparently is a common issue with the new upgrade, I have yet to see a reply on how to resolve this. Obviously the support group is useless as they never reply.
Can anyone tell me how to fix this since Arlo can’t or won’t. I would revert back to the old system, but that doesn’t appear to be an option.
any help ANYONE can provide is appreciated before I throw these in the trash and go with another brand.

Re: Can’t View Feed

StephenB — Fri, 21 Mar 2025 17:02:34 GMT

@Kulcat70 wrote:

So I upgraded to he new version of rhe Arlo app and it absolutely sucks. I haven’t been able to view the e feed for any of my three cameras

Were the cameras installed to your account? Or were they installed to a different account, and then shared with you?

Do you have a subscription, or are you using direct access to local storage?

If you do have a subscription, can you make a manual recording while livestreaming the cameras?

Re: Can’t View Feed

Kulcat70 — Fri, 21 Mar 2025 19:09:26 GMT

Cameras are installed to this account.

I have a subscription.

I can record a live feed but still cannot view it in my feed. It just keeps saying “There was an issue loading feed events, try again” but tapping this does nothing.

I’ve seen many others report the same issue but no one ever states what was done to resolve it.

Re: Can’t View Feed

StephenB — Sat, 22 Mar 2025 12:08:43 GMT

@Kulcat70 wrote:

Cameras are installed to this account.

I have a subscription.

I can record a live feed but still cannot view it in my feed. It just keeps saying “There was an issue loading feed events, try again” but tapping this does nothing.

Are you also seeing this when you use my.arlo.com on a PC?

Re: Can’t View Feed

Kulcat70 — Tue, 25 Mar 2025 10:34:54 GMT

I don’t use the desktop version. I’ve always used the mobile app. It’s sad that I’ve submitted four service tickets and have never been contacted about this from Arlo. At this point I’m purchasing another system. It’s a shame as I’ve had these since 2020 and they worked with no issue. This all started when they updated the app and nothing I do can show me my camera feed. I’ve searched every area of the app to see where I might be missing something but nothing seems to make a difference.

Re: Can’t View Feed

StephenB — Tue, 25 Mar 2025 12:23:18 GMT

@Kulcat70 wrote:

I don’t use the desktop version.

I suggest trying it, just to see if the problem occurs there are well.