topic Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new in Arlo Essential Wire-Free Cameras

Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new app

Good_Fella — Sat, 22 Feb 2025 18:44:00 GMT

My subscription shows the plan Im under but no payment method available to update credit card info. I do have 2 base stations and accounts, neither has a method for payment info under my profile

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

StephenB — Sat, 22 Feb 2025 20:51:58 GMT

@Good_Fella wrote:

My subscription shows the plan Im under but no payment method available to update credit card info. I do have 2 base stations and accounts, neither has a method for payment info under my profile

You don't see the payment information when you scroll down to the bottom of your subscription page???

Are you using the primary account or a friend account?

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

Good_Fella — Sat, 22 Feb 2025 22:30:04 GMT

Thanks for responding. I am the subscription holder and have updated my credit card in the past. There is nothing for payment on my subscription page as it was previously. Really odd it's just not there. Scratching my head

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

Good_Fella — Sat, 22 Feb 2025 22:48:51 GMT

Additionally on my subscription page its says my arlo secure subscription is good thru April 17th with no ability to change credit card or add new payment

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

StephenB — Sat, 22 Feb 2025 22:54:48 GMT

@Good_Fella wrote:

Hi

Thanks for responding. I am the subscription holder and have updated my credit card in the past. There is nothing for payment on my subscription page as it was previously. Really odd it's just not there. Scratching my head

Do you see "Feed" and "Dashboard" in the app menu? Or do you instead see "Library".

The iOS app doesn't let you manage payment - you need to log into my.arlo.com on a PC for that. Not sure about Android.

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

Good_Fella — Sat, 22 Feb 2025 23:33:08 GMT

Im am on my laptop under "my account" and on the "arlo secure subscription" page. It offers to change subscriptions but nothing about credit card or payments

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

StephenB — Sun, 23 Feb 2025 00:40:55 GMT

@Good_Fella wrote:

Im am on my laptop under "my account" and on the "arlo secure subscription" page. It offers to change subscriptions but nothing about credit card or payments

Do you see "Feed" and "Dashboard" in the app menu? Or do you instead see "Library"?

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

Good_Fella — Sun, 23 Feb 2025 02:18:45 GMT

Feed and dashboard

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

StephenB — Sun, 23 Feb 2025 12:12:40 GMT

@Good_Fella wrote:

Feed and dashboard

Ok. This is what I see on my laptop (personal details erased):

At normal 100% zoom, I have to scroll down to see CVR and payment information.

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

Good_Fella — Sun, 23 Feb 2025 19:26:30 GMT

Yep that is it- There is nothing below the CRV plan on my page, blank. Everything else is the same as yours. How do I correct this, says my plan is good thru the middle of April but I want to update and change the payment. I worry about expiring in April without having the ability to put in credit information. Thanks for everything so far, appreciated

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

Good_Fella — Sun, 23 Feb 2025 19:41:22 GMT

Hi here is my page below. I also zoom in/out to make sure im seeing the entire page. Nothing after CVR Plan

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

StephenB — Sun, 23 Feb 2025 22:01:57 GMT

@Good_Fella wrote:

Yep that is it- There is nothing below the CRV plan on my page, blank. Everything else is the same as yours. How do I correct this, says my plan is good thru the middle of April but I want to update and change the payment. I worry about expiring in April without having the ability to put in credit information. Thanks for everything so far, appreciated

Have you tried a different browser? Also, I don't think it would be shown on a mobile device (tablet).

FWIW, my screenshot was using Edge.

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

Good_Fella — Mon, 24 Feb 2025 00:44:08 GMT

Thanks again, I exclusively use Google, tried Microsoft Edge with the same result using my HP Laptop and my Dell Laptop. Thanks for trying. My screen shot again with no payment/credit card access. So strange, cant figure it out

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential new

StephenB — Mon, 24 Feb 2025 13:23:30 GMT

@Good_Fella wrote:

Thanks again, I exclusively use Google, tried Microsoft Edge with the same result using my HP Laptop and my Dell Laptop. Thanks for trying. My screen shot again with no payment/credit card access. So strange, cant figure it out

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - in case they have some ideas.

You might also try contacting Arlo support using the app. Phone support is available there.

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential ...

ShayneS — Tue, 25 Feb 2025 00:36:54 GMT

Hi @Good_Fella

I have escalated this for you and the support team will be reaching out as soon as possible.

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential ...

Good_Fella — Tue, 25 Feb 2025 02:23:07 GMT

Thank you soooo much

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential ...

ShayneS — Tue, 25 Feb 2025 17:51:23 GMT

Keep me in the loop : )

No worries.

Re: Downloaded new app and and using laptop unable to make changes to credit card Arlo essential ...

Good_Fella — Tue, 25 Feb 2025 17:58:14 GMT

Sure will--- Hopefully a solution soon so I can pay my subscription-